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Waiting for Service Interview
Manage episode 407193180 series 3558719
内容由Amas Tenumah & Bob Furniss, Amas Tenumah, and Bob Furniss提供。所有播客内容（包括剧集、图形和播客描述）均由 Amas Tenumah & Bob Furniss, Amas Tenumah, and Bob Furniss 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Bob interviews Amas about his latest book "Waiting for Service"
"If our industry could get the waiting part right before worrying about the quality of service..." Amas
"So if you are listening to our podcast, he is not talking about you, he is talking about the other contact center professionals." - Bob
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