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Customer Service - 5 Steps to Winning at Customer Service
Manage episode 407486944 series 3561037
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Probably the most important piece of this whole thing is to make sure you have a Customer Service Process in place. It doesn't have to be fancy or expensive. You don't even have to start with a budget for Customer Service.
As one of my mentors told me, "Start small ... get fancy later."
The point is to create a process that makes your clients and customers feel heard, understood and appreciated every time they engage with you, your team and your reputation out in the world.
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