))
How to Handle Airbnb Issues Without Losing Your Superhost Status
Manage episode 437585807 series 3562565
内容由Culin Tate & Danielle Tate, Culin Tate, and Danielle Tate提供。所有播客内容（包括剧集、图形和播客描述）均由 Culin Tate & Danielle Tate, Culin Tate, and Danielle Tate 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Is your fear of handling Airbnb guest issues keeping you from investing? Do you worry about bad reviews impacting cash flow and future bookings? Do you have a plan for when things happen outside your control?
If these worries sound familiar, you should listen to this episode where we share our 3-step approach to handling guest issues with grace, how to navigate cleaning oopses, and the best practices for resolving issues outside of your control.
After listening to this episode you will know when to issue refunds to maintain guest satisfaction and when to call Airbnb support to protect your Superhost status.
Tune in to learn the exact tactics to use when responding to a bad review and the importance of empathy in all situations as an Airbnb host!
Topics discussed in this episode:
- Our 3-step approach to handle all guest issues
- How to navigate missed cleanings with grace
- The best way to deal with the “Big 3” situations outside of your control as a host
- When to involve Airbnb support with a problem
- Refunds - when to issue them and at what dollar amount to prevent a bad review
- How to respond to bad reviews to salvage future bookings
This episode originally aired January 8, 2024
- CONNECT WITH THE HOST COACHES -
Our Airbnb Advice Blog, Classes & Coaching: www.hostcoach.co
Instagram: https://www.instagram.com/host_coach/
Facebook: https://www.facebook.com/HostCoach
46集单集
分享
