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Building Customer Trust with Alfredo Garcia of ACI Jet MRO
Manage episode 444672329 series 3579751
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In this episode of the Return to Service podcast, Chris Heine speaks with Alfredo Garcia, Director of Sales and Business Development for ACI Jet MRO. They discuss the challenges faced by MROs, particularly in terms of supply chain issues and the importance of transparency with customers. Alfredo emphasizes the need for education and trust in customer relationships, as well as the significance of engaging the next generation of technicians through industry associations. The conversation also touches on the stress faced by aircraft managers and the importance of creating a supportive environment for them.
NBAA:
ACI Jet will be at West Hall Booth 2169
EBIS Software will be at West Hall Booth 2621 with Tronair
Chapters
00:00 Introduction to ACI Jet MRO and Challenges Faced
02:54 Navigating Supply Chain Issues and Customer Education
05:53 The Importance of Transparency in MRO Operations
08:56 Engaging the Next Generation of Technicians
12:07 Creating a Supportive Environment for Aircraft Managers
15:05 Conclusion and Future Initiatives
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