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10 Metrics Every Leader Must Understand to Drive Business Success (Part 2)
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内容由Nicolas Pokorny, PhD, MBA, Nicolas Pokorny, and MBA提供。所有播客内容（包括剧集、图形和播客描述）均由 Nicolas Pokorny, PhD, MBA, Nicolas Pokorny, and MBA 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Are you struggling to understand why your business isn't hitting its growth targets despite investing heavily in customers and employees? This episode reveals the key business metrics you might be overlooking that could transform your decision-making and help you drive long-term profitability.
We’ll cover customer-related and performance metrics that are critical to assessing the effectiveness of your business strategy. You’ll learn how to evaluate customer acquisition cost (CAC) and its balance with lifetime value (LTV), ensuring your customer base remains profitable over time. You’ll also discover how reducing churn and improving customer retention can be more cost-effective than acquiring new customers.
We’ll explore workforce productivity metrics to help you measure how efficiently your workforce contributes to overall profitability. Additionally, we will talk about return on investment (ROI) and show you how to calculate and optimize the profitability of your business initiatives.
Tune in to learn how mastering these metrics can make you "invincible" in leadership and decision-making.
In this episode:
- Customer Acquisition Cost (CAC)
- Customer Lifetime Value (LTV)
- Understanding churn rate
- Employee productivity insights
- Strategy implementation metrics
- Return on Investment (ROI)
- Final thoughts and personal learnings
Resources Mentioned in the Episode:
The Mastery of Customer Acquisition Cost: https://matrixmarketinggroup.com/mastery-customer-acquisition-cost/
How Valuable Are Your Customers? https://hbr.org/2014/07/how-valuable-are-your-customers
How to Reduce Churn: https://useinsider.com/reduce-churn/
Why Is Productivity Important in Economics? https://www.investopedia.com/ask/answers/040615/why-productivity-important-concept-economics.asp
Guide To Key Performance Indicators: https://www.pwc.com/gx/en/audit-services/corporate-reporting/assets/pdfs/uk_kpi_guide.pdf
The Most Common Mistake People Make In Calculating ROI: https://hbr.org/2015/04/the-most-common-mistake-people-make-in-calculating-roi
Preorder Nicolas’ book “The Mammoth in the Room": https://mammothleadershipsciences.com/book/
Get in Touch:
Website: https://www.mammothleadershipsciences.com
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