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71. Why Trust Is Essential for Continuous Improvement in Manufacturing per Kirk Phelps
Manage episode 463858180 series 3634800
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Today’s guest is Kirk Phelps from American Precision Partners, a key figure driving the growth and transformation of multiple machine shops. Kirk’s journey into machining began as a teenager in his dad’s shop, where he started on manual machines while attending trade school.
After experiencing burnout, Kirk joined the Air Force and served for six years, eventually returning to machining with a fresh perspective. Through programming and a transition into management, Kirk discovered his passion for business development and leadership.
Now, as Regional Manager at American Precision Partners, Kirk oversees five—soon to be six—shops, working alongside Mike Fritz (featured in Episodes #57 and #58). Kirk plays a critical role in identifying strengths, addressing deficiencies, and leading cultural transformations within each shop.
Kirk’s approach centers on building trust—both internally and with customers—to ensure smooth transitions. His dedication to fostering alignment between leadership and shop floor teams has driven impressive results, including a 40% growth last year at Quick Tek Machining.
In this episode, we’ll explore how Kirk cultivates trust, transforms systems and processes, and builds a culture of continuous improvement to unlock a shop’s full potential.
If you’re looking to enhance your shop’s operations, engage your team, or gain insights from a leader who leads by example, this episode is one you won’t want to miss.
You will want to hear this episode if you are interested in...- (0:50) Introducing Kirk Phelps with American Precision Partners
- (5:40) Diving into Kirk’s role as Regional Manager
- (10:56) What’s different about working on the business
- (16:43) How Kirk approaches conversations with customers
- (27:38) Tackling on-time delivery in any shop
- (31:02) Building trust with your leadership teams
- (40:47) How a new process can transform your shop
- (45:24) The importance of becoming a better leader
- (53:59) Creating a culture of continuous improvement
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