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How to Transform Your Business with Disney-Style Customer Experience Strategies with John Formica
Manage episode 454957132 series 3585594
内容由Skilled Trades Syndicate - Tersh Blissett and Josh Crouch, Tersh Blissett, and Josh Crouch提供。所有播客内容（包括剧集、图形和播客描述）均由 Skilled Trades Syndicate - Tersh Blissett and Josh Crouch, Tersh Blissett, and Josh Crouch 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, hosts Tersh Blissett and Josh Crouch are live from Service World Expo 2024, joined by John Formica, a former Disney leader and expert in customer experience transformation. 🎢✨ Drawing from over 30 years in the service and hospitality industry, including a decade at Disney Resorts, John shares how businesses can create magical moments for customers, build loyalty, and foster a thriving team culture. From leveraging Disney’s “plus one” philosophy to hiring for cultural fit, this conversation offers actionable insights to help service professionals stand out in a competitive market. 🌟💼
In this episode, here's what you can expect to learn:
How to design customer experiences that build loyalty and stand out from competitors.
The difference between customer service and creating memorable customer experiences.
Actionable tips from Disney’s “plus one” strategy to enhance service delivery.
How leadership influences culture and drives team performance.
Best practices for hiring employees who align with your company values.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
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Website:
This episode is kindly sponsored by:
CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
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Join the Service Business Mastery Facebook group for more updates!
Visit our website: www.servicebusinessmastery.com
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