SPOS #865 - Will Guidara On Unreasonable Hospitality

Six Pixels of Separation Podcast

Welcome to episode #865 of Six Pixels of Separation - The ThinkersOne Podcast.

Here it is: Six Pixels of Separation - The ThinkersOne Podcast - Episode #865. No matter the business, providing exceptional hospitality is a key factor in success. If you don't believe just listen to what Will Guidara has to say. Will was the co-owner of Eleven Madison Park, a two-star brasserie that rose to become the best restaurant in the world. In this conversation, he shares his secret to success: radical reinvention, a true partnership between the kitchen and the dining room, and memorable, over-the-top, bespoke hospitality. Will and his team went above and beyond to provide guests with memorable experiences, from a magical sledding trip to Central Park for a family who had never seen snow, to filling a private dining room with sand, complete with mai-tais and beach chairs for a couple with a cancelled vacation. Will believes that hospitality should extend beyond those dining at the restaurant to his own team, teaching them to deliver praise and criticism with intention, and to give more, not less. He encourages us all to find the magic in what we do for ourselves, the people we work with, and the people we serve. By transforming ordinary transactions into extraordinary experiences, every business can choose to be a hospitality business, and maximize their potential for success, and that's the crux of his book (that isn't a cookbook) called, Unreasonable Hospitality. Enjoy the conversation...

• Running time: 45:50.
• Hello from beautiful Montreal.
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• Here is my conversation with Will Guidara.
• Unreasonable Hospitality.
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• This week's music: David Usher 'St. Lawrence River'.