Episode 230 – Social Care Stats and Trends by Provide Support

Socially Supportive: Customer Care the Social Way

Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you!

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• The Social Pack: Get on the inside to stay on the topside. Join today!
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The Socially Supportive Podcast is Part of the C-Suite Radio Network

Announcements:

• The Social Pack: Get on the inside to stay on the topside. Join today!

• Read my thoughts in this Forbes article on what marketers should be focusing on right now.

• New Book coming soon: What Customers Want. Sneak peek for members of the Social Pack.

• Catch me on Twitter! @FSaucier

“It is the mark of a truly intelligent person to be moved by statistics.” – George Bernard Shaw

Book of the Day: High-tech, High-touch Customer Service – Micah Solomon

Social Care Stats and Trends

Informed by “Social Media Customer Service Stats and Trends You Need to Know” from the September 6, 2017 Provide Support blog by Mary Schulzhenko

• Includes A Whole Bunch of Great Stats! Use them for:
  • Meetings
  • Requests for Funding
  • Future Planning
  
  
• Includes A Best Practices Checklist! Use it to:
  • Ensure you’re covering all your bases
  • Inform your agents
  • Build upon
  
  

From: www.providesupport.com

Brought to you by:

• ParknFly: Save 10% off Posted Rate Reserve Now
• bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting by WordPress.org. Every account features 1-click WordPress installation. Plus, bluehost’s trained, in-house experts are there to help 24/7. Their robust help center includes guides, video tutorials and more. You can try them and love them, or get a refund within 30 days fo signing up. Your satisfaction is their top priority and they’re confident you’ll be pleased with their services. Click here to learn more:
• Ticket Liquidator: Concerts, Sports Theater tickets. Buy or sell!
• GoldMedalWineClub.comWine of the Month Club Award-winning wines delivered to your doorstep every month. They never feature bulk wines, private labels, or closeouts. Each selection is a genuine, small-production wine crafted by a winery with their family’s reputation on the line in each and every bottle.
• CraftBeerClub.com: Good People Drink Good Beer. Get the finest craft beers from America’s best microbreweries delivered to your door! They search out exceptional craft beers from around the country and then deliver the monthly beer club selections direct-to-you or your gift recipient’s door. You can choose an ongoing beer club membership or Craft Beer Club gifts to ship monthly, every-other-month or even quarterly. This is a fantastic gift for the Craft Beer enthusiast in your life. Give 1 to 12 shipments and receive up to 3 bonus gifts and an additional $25 bonus with your order.
• OneTravel: Search and compare flights from over 450 airlines.

Jobs

• Have a job opening? Email [e-mail] and I’ll post it to the site.
• Looking for a spot? Email [e-mail] and I’ll share your resume (privately) with potential employers.

Who’s Doing it Well?

• Is your team doing great work? email [e-mail] and I’ll post it on the site; maybe discuss it on the show.
• Someone else’s team knocking it out of the park? Want their leader on the show? Email [e-mail] and I’ll ring them up!