399: Know What to Say Next with Karin Hurt and David Dye

STaR Coach Show

Workplace culture and leadership are the foundation for success in every kind of business. I’m excited to be joined by two guests today who are proven experts in both of these areas. They bring their expertise into a discussion about the facets of workplace conflict; it can either be productive or destructive. Join us for a closer look!

Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. As CEO and president of Let's Grow Leaders, they are known for practical tools and leadership development programs that stick. Karin and David are the award-winning authors of six books, including Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates and Powerful Phrases for Dealing With Workplace Conflict. A former Verizon Wireless executive, Karin was named to Inc. Magazine’s List of Great Leadership Speakers. David Dye is a former executive and elected official. Karin and David are committed to their philanthropic initiative, Winning Wells, which builds clean water wells for the people of Cambodia.

Show Highlights:

• The Four C’s of Productive Conflict:
• Connection
• “Do we have a relationship?”
• “Am I working to build relationships before I need them?”
• Clarity
• A lack of clarity and assumptions contribute to much of the conflict in the workplace.
• “What would a successful outcome DO for you?”
• Curiosity
• “Are we genuinely interested in the other person’s perspective? What’s possible?”
• “It’s hard to be curious and furious at the same time.”
• Commitment
• “What is our path forward? How can we hold ourselves accountable to our agreement?”
• “Schedule the finish” to establish a timetable for accountability and deal with problems that interfere with our best intentions.
• The principles of productive conflict can beautifully apply to our personal growth AND our coaching conversations.
• What Karin and David have seen in their work with leaders in reducing stress and expediting outcomes of productive conflict (Workplace conflict is a huge deal that affects everyone.)
• Tips for using Karin and David’s book (and their GOATs and ACEs) in workplace conflict

Resources:

Connect with Karin Hurt and David Dye: Website, LinkedIn (Karin), LinkedIn (David), and Facebook

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