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Michael Barbera | Nov 15, 2024
Manage episode 450374028 series 3578039
内容由Ari Block提供。所有播客内容（包括剧集、图形和播客描述）均由 Ari Block 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
In this conversation, Ari Block and Michael Barbera explore the intricate relationship between consumer expectations, product design, and decision-making processes. They discuss how companies can manage expectations to enhance customer satisfaction, using Delta Airlines' innovative approach to flight delays as a case study. The discussion delves into consumer behavior, the psychological concept of loss aversion, and the impact of framing on decision-making. They also touch on the importance of personalization in marketing, the ethical implications of AI, and the role of social media in shaping consumer choices. The conversation concludes with reflections on life choices and the importance of enjoying the moment.
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