))
Can I get a Refund if a Designer used the Wrong Color for the Items Produced?
Manage episode 291387982 series 2786453
内容由Harry Karanja提供。所有播客内容（包括剧集、图形和播客描述）均由 Harry Karanja 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
In today’s episode, we discuss whether a buyer can get a refund from a service provider who fails to deliver on the correct product items as agreed.
I paid for some cups (I needed 50 pcs black ones with orange colour on the inside) for design at a shop in town. When I was buying, they told me they had only 10 in that shop and the rest will be gotten from another branch. So I paid with the understanding that the rest are there.
Thereafter they called to tell me that the cups were finished apart from the 10 pcs. I was in contact with a lady on the phone and the designer because I had to share the design with him. After sharing the design, I categorically said to him, he should not proceed with the whole job until I see the first mug.
They had mentioned the cups available were blue and wanted me to ask the client if he can take the blue ones but the client refused. I then instructed them to proceed with the 10 PCs available when the others are available so we can finish the job.
They decided on their own to do all cups in blue instead of the 10 agreed now they want me to share part of the cost. I have the conversations on Whatsapp about the designer not proceeding with the job before letting me know.
The amount in question is 11,000/ though it is small I don't think I can just let my money go since they are refusing to refund. Is there a way I can threaten them with legal action and they refund?
Research by Joy Mutimba-Vetil (joy@hklaw.co.ke)
--- Send in a voice message: https://podcasters.spotify.com/pod/show/swalanyeti/message100集单集
分享
