778: Are You Billing Your Full Fee? – Ariel Juday

The Best Practices Show with Kirk Behrendt

You think you're billing your full fee — but you're not! So, to help you get the pay you deserve, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to explain why billing your full fee is crucial, how to train your team members to do it, and ways to not be the limiting factor to collecting your full fee. Stop working one out of every three days for free! To start collecting your full fees today, listen to Episode 778 of The Best Practices Show!

Learn More About Ariel:

• Send Ariel an email: [e-mail]
• Follow Ariel on ACT’s Instagram: https://www.instagram.com/actdental
• Send Gina an email: [e-mail]

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 778: https://www.youtube.com/@actdental/videos

Main Takeaways:

• Understand the consequences of not billing your full fee.
• Train your team members to always bill your full fee.
• Involve your admin team and ask for their input.
• Show patients the true cost of your dentistry.
• Check your fees annually to be up to date.
• Don't assume patients can or can't pay.

Snippets:

0:00 Introduction.

2:13 Ariel’s background.

3:09 Why this is an important topic.

4:27 Unintended consequences of not billing your full fee.

6:59 What team members should pay attention to in the software.

8:58 How to systematically update your fees.

11:26 Irregularities in auditing and shared agreements, explained.

14:46 Start showing patients your full fees.

16:47 Let patients tell you what they can afford to pay.

18:59 Dentists are the limiting factor on full fees.

22:20 Make collections fun for the admin team.

23:05 What to expect by billing your full fee.

25:08 Last thoughts.

Ariel Juday Bio:

Ariel has a master’s in healthcare administration and several years of dental experience in all aspects of the administrative roles within the dental office. Her passion is to work with dental teams to empower team members to realize their full potential in order to better serve patients, improve office systems to ensure a well-functioning team/office, and to help everyone have fun in the process!