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How Fluffy pet insurance is harnessing customer love to stand out from the crowd with Pavel Gertsberg
Manage episode 423175553 series 3482794
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In this episode we spoke with Pavel Gertsberg, CEO & Co-Founder of Fluffy pet insurance.
Pavel discussed why, as a CEO, he places so much importance on customer experience and how this has driven a real competitive advantage for the business.
During our chat, Pavel also explained how as the business scales they continue to focus on CX and the key performance indicators he uses to measure success.
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