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内容由Adam Jaffrey and Callo Consulting提供。所有播客内容(包括剧集、图形和播客描述)均由 Adam Jaffrey and Callo Consulting 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal
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The omnipresence of omnichannel

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Manage episode 400551848 series 3233433
内容由Adam Jaffrey and Callo Consulting提供。所有播客内容(包括剧集、图形和播客描述)均由 Adam Jaffrey and Callo Consulting 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Daniele Iezzi is the former General Manager of Customer Services for David Jones and the Country Road Group. David Jones is one of the world’s longest continuously operating department stores and has operated for more than 185 years. Country Road Group contains several of Australia’s most popular clothing brands: Country Road, Mimco, Trenery, Politix, and Witchery.

In this episode, Daniele shares his experience with contact centres, what makes retail contact centres different, why businesses need omnichannel and how to streamline it. With Covid-19 changing everything for retail brands and contact centres, Daniele also shares the suggestion he coincidentally made before everyone knew they needed it: working from home.

Resources and links:

Connect:

This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

  continue reading

55集单集

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Manage episode 400551848 series 3233433
内容由Adam Jaffrey and Callo Consulting提供。所有播客内容(包括剧集、图形和播客描述)均由 Adam Jaffrey and Callo Consulting 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Daniele Iezzi is the former General Manager of Customer Services for David Jones and the Country Road Group. David Jones is one of the world’s longest continuously operating department stores and has operated for more than 185 years. Country Road Group contains several of Australia’s most popular clothing brands: Country Road, Mimco, Trenery, Politix, and Witchery.

In this episode, Daniele shares his experience with contact centres, what makes retail contact centres different, why businesses need omnichannel and how to streamline it. With Covid-19 changing everything for retail brands and contact centres, Daniele also shares the suggestion he coincidentally made before everyone knew they needed it: working from home.

Resources and links:

Connect:

This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

  continue reading

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