))
The Best Customer Experience Means Owning One Thing
Manage episode 344535615 series 3193610
内容由Andrea Belk Olson提供。所有播客内容（包括剧集、图形和播客描述）均由 Andrea Belk Olson 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
We can't be all things to all people, though as companies, we often try. Take a hospital. You try to provide superior care, ensure patient safety, manage insurance claims, recruit top-tier staff, maintain excellent facilities - the list goes on. It's a daunting task, and it's hard to say that any one of those items listed sits at the top of the proverbial importance pyramid. But if you don't have a clear north star set, the customer experience will oscillate.
149集单集
分享
