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Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales
Manage episode 398494378 series 2463540
内容由Planhat & Anika Zubair and Anika Zubair提供。所有播客内容（包括剧集、图形和播客描述）均由 Planhat & Anika Zubair and Anika Zubair 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
In this episode, our host Anika Zubair chats with Brandon Ramsey, Head of Customer Success at OnsiteIQ about how to ensure that customer success truly stands on its own and is not overshadowed by sales.
Customer Success (CS) is frequently linked with sales and often entails revenue targets. However, is this truly the most effective way to structure your CS department? Why should CS not be seen as a mere extension of sales? And how can you persuade senior leadership that CS should not be responsible for renewals and upsells?
Podcast enquiries: sofia@planhat.com
73集单集
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Manage episode 398494378 series 2463540
内容由Planhat & Anika Zubair and Anika Zubair提供。所有播客内容（包括剧集、图形和播客描述）均由 Planhat & Anika Zubair and Anika Zubair 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
In this episode, our host Anika Zubair chats with Brandon Ramsey, Head of Customer Success at OnsiteIQ about how to ensure that customer success truly stands on its own and is not overshadowed by sales.
Customer Success (CS) is frequently linked with sales and often entails revenue targets. However, is this truly the most effective way to structure your CS department? Why should CS not be seen as a mere extension of sales? And how can you persuade senior leadership that CS should not be responsible for renewals and upsells?
Podcast enquiries: sofia@planhat.com
73集单集
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