Can a GenAI-driven mental health platform ever be safe?

The GenAIrous Podcast

In this episode, Jo Aggarwal (Founder & CEO, Wysa) spotlights a range of crucial topics, from the impact of an overprotected physical world and an unprotected virtual one to whether science is finally fulfilling its long-held promise of computing with Gen AI. She also explores optimal strategies for creating a defensible AI offering and dives into the complexities of making LLMs safe for mental health conversations. Additionally, Jo shares her aspirations for Gen AI to help bridge our polarized world. Don’t miss her compelling insights into why this moment feels strikingly similar to one 3,000 years ago.

Jo Aggarwal is the founder and CEO of Wysa, the world’s​ leading conversational AI with a mission to solve​ global mental health. In a world mired with the ethics of AI,​ Wysa has been awarded the best of privacy by the Mozilla Foundation and the best of safety by ORCHA. Jo was a Top 10 Innovator for Social Good at the World Economic Forum in Davos 2023, in the Top 100 People in Artificial Intelligence by Business Insider in 2023, and one of Top 25 Women Leaders in Consumer Health Tech by The Healthcare Technology Report 2022​. Previously, Jo was the founding director for Technology & Innovation for a UN-backed foundation and the managing director of Pearson Learning Solutions in the U.K. Her work on​ mobile employability helped connect over a million young people to skills and jobs, and won Silver at the Stevie Awards, as well as the Global Telecom Business Innovation award in 2013.

01:43 Introduction to AI and Gen AI

07:57 The Role of Wysa in Mental Health

13:17 Safety and Trust in AI for Mental Health

16:16 The Right Approach to Designing AI Offerings

19:31 The Future of AI and its Impact on Generations