GROWING WITH CUSTOMERS' TRUST | With Dave Chronister and Dr. Mike Smith | The Great Business Stories Podcast

The Great Business Stories of St. Louis MO

In an interview with Dr. Mike Smith, Dave Chronister, founder of Parameter Security, discusses his journey since launching the cybersecurity firm in 2007. His company specializes in security assessments, PCI certifications, digital forensics, and managed services. Despite initial challenges—such as starting the business right before the 2008 financial crisis—he attributes their growth to customer trust and building long-term relationships. Chronister emphasizes the importance of creating a positive work environment through flexibility and work-life balance, citing their core value: "Moderation is our superpower." Reflecting on lessons learned, he shares that expanding service offerings earlier would have helped and stresses the need for clear boundaries in personal and business life, especially since starting the company with his former spouse added strain. Looking ahead, he aims to focus more on profitability rather than just revenue, emphasizing sustainable growth and quality over expansion.

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