Home Care Staff Structure

The Home Care & Assisted Living Business Series

Office Manager: 5 Year of Experience, $13/hr+ plus profit sharing

1. Billing
   
2. Scheduling
   
3. Client Support / Satisfaction
   
4. Hiring Final Decision
   

Administrative Assistant: 2 years of experience, $11/hr+ minimum 20 hrs a week

1. Incoming/outbound calls (Service inquiries / Follow ups calls)
   
2. Incoming emails
   
3. Applicaticant Intake (Documents, Scheduling)
   
4. Manager support
   
5. File Management (Lead, Client, Applicant, Caregivers)
   

Community Liaison:3 years of experience, $17/hr., Mileage, Commission ($250.00 per client)

1. Meaningful Relationship Development
   
2. Specialty Programs
   
3. In home consultations
   

Paid or unpaid Intern:

1. Office Manager Support
   
2. Admin Support
   
3. Literature Ranks / Fliers (Place and Replenish)
   
4. Community Liaison Support
   

Virtual Assistant:

1. Email Newsletter
   
2. Paper Newsletter
   
3. Search Engine Optimization (SEO)
   
4. Content Creation
   
5. Digital Marketing
   
6. List building
   
7. Monitor and Split test online ad campaigns
   

Lead Caregiver:

1. Caregiver Mentorship
   
2. Random House Checks
   
3. Monthly Caregiver Appreciation program
   
4. Incentive Programs
   

Sign Installer:

1. Create Routes
   
2. Place Bandit Signs