))
Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling
Manage episode 453058110 series 3620165
内容由Gerry Scullion and The Human Centered Design Network提供。所有播客内容（包括剧集、图形和播客描述）均由 Gerry Scullion and The Human Centered Design Network 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Tired of ads on the podcast? Treat yourself to our No-Ads Premium Podcast - Pay what you like. https://thisishcd.memberful.com/checkout?plan=122671
-------
Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation.
- linkedin.com/in/kate-tarling-6b43b19
- theserviceorg.com
- This episode is sponsored by Smaply https://www.smaply.com/?thisishcd
Learn more about your ad choices. Visit megaphone.fm/adchoices
46集单集
分享
