))
Client service and payment issues
Manage episode 415396036 series 3449482
内容由East Coast Radio Podcasts提供。所有播客内容（包括剧集、图形和播客描述）均由 East Coast Radio Podcasts 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
In this episode of The Hustle Podcast, host Justin Harrison talks with Warren, a small business owner from Pietermaritzburg, about managing customer dissatisfaction and cash-on-delivery (COD) payment problems.
Key strategies discussed include managing customer expectations through proactive communication, considering rejecting non-viable jobs to preserve the business's reputation and under-promising to over-deliver.
The episode also touches on dealing with corporate customers who delay payments, strategies for COD businesses, and the concept of potentially 'firing' customers who consistently fail to pay on time.
00:00 Introduction to The Hustle Podcast
00:31 Navigating customer dissatisfaction and expectation management
02:45 The COD conundrum: ensuring prompt payment
06:01 Streamlining invoicing and payment processes
07:16 Dealing with corporate customers and late payments
09:31 Wrapping up and staying motivated Justin's website
…
continue reading
Key strategies discussed include managing customer expectations through proactive communication, considering rejecting non-viable jobs to preserve the business's reputation and under-promising to over-deliver.
The episode also touches on dealing with corporate customers who delay payments, strategies for COD businesses, and the concept of potentially 'firing' customers who consistently fail to pay on time.
00:00 Introduction to The Hustle Podcast
00:31 Navigating customer dissatisfaction and expectation management
02:45 The COD conundrum: ensuring prompt payment
06:01 Streamlining invoicing and payment processes
07:16 Dealing with corporate customers and late payments
09:31 Wrapping up and staying motivated Justin's website
33集单集
分享
