269. Setting Expectations and Enhancing Communication for Long-Term Success with Douglas Bradley

The Innovative Agency

Intro

In this episode of The Innovative Agency, we welcome Douglas Bradley, Founder and CEO of Everest Legal Marketing. As we head toward the end of the year, Douglas and Sharon explore the critical conversations agency leaders need to have with clients and prospects. Douglas offers his expertise in setting clear expectations during business discussions, particularly with legal clients, and how doing so can improve long-term client relationships.

What you will learn in this episode:

• Why it’s essential to address common client questions, like “Why does this cost so much?” and “Why is this taking so long?”

• Strategies for clearly communicating the value of your services to clients, especially in the legal marketing sector.

• The importance of setting realistic timelines for digital marketing services, including SEO, to manage client expectations effectively.

• How to tailor your explanations based on your clients' understanding of technical or non-technical processes.

• Ways to proactively communicate with clients throughout a project.

• Why understanding a client's internal processes, including lead intake and conversion strategies, is crucial to delivering effective results.

• How to confidently navigate difficult conversations about costs, timelines, and project progress.

Bio

President & Founder – Everest Legal Marketing, LLC

Resources:

• Website: https://www.everestlegalmarketing.com/

• LinkedIn: https://www.linkedin.com/company/everest-legal-marketing/

• Facebook Business: https://www.facebook.com/everestlegalmarketing/