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EP16: Hidden in Plain Sight – The Best Ways to Recover When Everything Goes Wrong
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For this special episode of The Motivational Intelligence Podcast, we are sharing Dave Naylor’s keynote speech that he did for NEC, one of the world’s leading information technology companies. He shares many insights into what it really takes to make your business partners and consumers happy- even when times are tough.
Shownotes: Hidden in Plain Sight: The Best Ways to Recover When Everything Goes Wrong
1:53- Dave's Intro
10:24: Stories of triumph during tough times
17:13: Why having a vision is so important
25:00: Negative emotions are dominant
26:12- Why we must control our "emotional climate"
27:15: Dave's customer service experience
31:19: Dr. Douglas Copeland's wise words
38:08: What organizations will judge your business on
44:00- Conclusion
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