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Ep. 67 - Beyond Billable Hours: Rethinking IT Consulting Practices w/ Doug Baxter
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In this episode of the Professional Services Pursuit podcast, Banoo is joined by Doug Baxter, founder of Consultant Academy. The conversation explores the critical importance of talent development and systematic training within IT services companies, the pitfalls of current industry practices, and the powerful role of strategic methodologies in enhancing service delivery and achieving business growth.
Other topics covered include:
- Compelling industry data from the SPI Maturity Benchmark
- Common mistakes made by IT consulting firms
- Actionable strategies for building a more robust and resilient consulting practice
- The evolving landscape of professional services
- The role of AI and automation in refining service delivery and client relationships
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