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When No-Shows Go 👇, Revenue Goes 👆
Manage episode 336305089 series 2880265
内容由Troy Cole and Michael King提供。所有播客内容（包括剧集、图形和播客描述）均由 Troy Cole and Michael King 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
This one falls under the umbrella of “ways you can stack surgery volume without throwing boatloads of extra cash at advertising.”
Specifically, today Michael and Troy are talking about half a dozen strategies you can start using right now to reduce your no-shows. When someone no-shows an appointment, you can’t just put that appointment slot back on the shelf and use it again later. It’s gone. And so is any revenue that may have come from that engagement.
So even if you don’t have a BIG no-show problem… you still want to reduce no-shows as much as you can. Every little bit helps.
Watch (or listen) to discover:
- The ideal timeframe for booking consults to keep no-shows from spiking
- The “Action-Oriented Ending” you should be using on every booked call to make sure people keep their appointments (95% of phone teams miss this completely, even if they do everything else right)
- Patient Homework - WHY you should assign it, WHAT exactly it entails, and HOW it helps to reduce no-shows and increase close rate
- Capitalize on Convenience - Focus on these 3 different “convenience points” to reduce friction and create a better patient experience
- And plenty more…
Find out more and sign up for a free case study at RefractiveMavericks.com
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