How To Communicate With Tenants Like It's 2021 - Not 2005 | Episode #010 The Social Housing podcast

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The Social Housing Podcast « »
How to communicate with tenants like it's 2021 - not 2005 | Episode #010

3+ y ago 53:07

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内容由Voicescape提供。所有播客内容（包括剧集、图形和播客描述）均由 Voicescape 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

❌ Poor customer communication/service = Poor reputation. If housing providers have learned anything over the last 12 months... It's the importance of *quality communication* with tenants. Communication that's: ✅ Proactive. ❌ Not reactive. ✅ Gentle. ❌ Not forceful. ✅ 24/7. ❌ Not 9-5. And a shining example of a housing provider with that *quality communication* is Citizen. Which is why for the upcoming episode of The Social Housing Podcast - we've brought on Steve Hayes... (Head of Comms at Citizen) To breakdown how they've proactively engaged with their 30,000 residents over the last year - by thinking more like Amazon rather than a "traditional housing provider"

… continue reading

29集单集

#Business #Voicescape #Social Housing #House #Affordable Housing

Artwork

How to communicate with tenants like it's 2021 - not 2005 | Episode #010

The Social Housing Podcast

published 3+ y ago

分享

MP3•单集首页

内容由Voicescape提供。所有播客内容（包括剧集、图形和播客描述）均由 Voicescape 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

❌ Poor customer communication/service = Poor reputation. If housing providers have learned anything over the last 12 months... It's the importance of *quality communication* with tenants. Communication that's: ✅ Proactive. ❌ Not reactive. ✅ Gentle. ❌ Not forceful. ✅ 24/7. ❌ Not 9-5. And a shining example of a housing provider with that *quality communication* is Citizen. Which is why for the upcoming episode of The Social Housing Podcast - we've brought on Steve Hayes... (Head of Comms at Citizen) To breakdown how they've proactively engaged with their 30,000 residents over the last year - by thinking more like Amazon rather than a "traditional housing provider"

… continue reading

29集单集

#Business #Voicescape #Social Housing #House #Affordable Housing

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