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The Truth About Employee Engagement Measurement - We've Been Doing It Wrong.
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Andy Goram sits down with Nick Court, founder and CEO of The People Experience Hub, to tackle a bold question: "Are we measuring employee engagement all wrong?" As organisations pour time and resources into engagement surveys and scores, Nick challenges the effectiveness of these traditional methods and suggests that we’ve been missing the mark.
Andy and Nick dive deep into the flaws of current engagement measurement practices, exploring why chasing numbers might actually be detracting from what truly drives a thriving workplace. Nick introduces the PX3 model, a revolutionary approach that goes beyond surface-level metrics to uncover the real factors that influence employee experience and retention.
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Key Takeaways- Traditional employee engagement metrics are flawed. It's more nuanced.
- Effective employee engagement measurement should know, "What makes an employee engaged here."
- The Px3 Think Feel Do model goes beyond a score and uncovers what needs focus and why
- Internal benchmarks are far more valuable than external comparisons.
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Key MomentsThe key moments in this episode are:
00:00:10 - Is chasing employee engagement scores leading us astray?
00:06:11 - What does true employee engagement look like in your organisation?
00:09:07 - The dangers of focusing solely on engagement scores
00:14:04 - Why a singular engagement metric may be misleading
00:17:51 - Rethinking net promoter scores for employee engagement
00:23:14 - Introducing the Px3 model - a new approach to measuring employee experience
00:28:56 - Why outcomes matter more than engagement scores
00:35:18 - Predictive analytics are the future of employee engagement measurement
00:41:24 - The case for internal benchmarks over external comparisons
00:42:53 - How to create a culture where employees thrive
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Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Nick Court on LinkedIn here Follow the PxHub on LinkedIn here Find the PxHub website here ----more---- Full Episode TranscriptGet the full transcript of the episode here
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