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131: NLCA 2 - When Clients say "I Don't Know"
Manage episode 428327848 series 3312273
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When our clients say “I don’t know” it can be really helpful to explore what is under it. We believe all clients have the answers inside of them. However, understanding the reason for the I don’t know can be so helpful.
Here are some reasons:
Genuine Lack of Knowledge: The most straightforward reason is that they genuinely do not know the answer to a question or lack information on a particular topic.
Uncertainty: Sometimes, clients might have partial information or are unsure about the accuracy of their knowledge, so they say "I don't know" because they don’t want to give the wrong answer.
Seeking Validation: They may be looking for the coach to provide answers or validation rather than trusting their own insights.
Avoiding Responsibility: In some cases, saying "I don't know" can be a way to avoid taking responsibility for a situation or making a decision.
Self-Doubt: A lack of confidence in their own knowledge or opinions can lead them to believe they don't have the right answer.
Politeness or Tact: Clients might use "I don't know" to avoid offending someone or to diplomatically navigate a sensitive topic.
Deflection: It can be used to deflect a question they do not want to answer, either because it is too personal, uncomfortable, or irrelevant.
Buying Time: Sometimes, saying "I don't know" gives a person time to think about a more accurate or thoughtful response.
Protecting Themselves: In some situations, admitting ignorance can be a protective mechanism to avoid judgment, criticism, or conflict.
Indicating Complexity: The phrase can signal that the topic is too complex to explain quickly or that the answer is not straightforward.
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