FedEx: People, Service, and Profit

The Talent Economy Podcast

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Founded in 1973, the FedEx corporation has become one of the world’s largest transportation companies. Delivering in more than 220 countries and holding a valuation of $90 billion, FedEx attributes its success to a simple philosophy of “People, Service, Profit.” These three words embody a cycle: Employees deliver on services that generate profits, and FedEx reinvests these profits into the workforce.

Mike Lauderdale’s understanding of the company’s operations is invaluable. After 40 years at FedEx, he is currently serving as Vice President of Human Resources. In a conversation with Toptal Chief People Officer, Michelle Labbe, Lauderdale explains how the company culture has changed during his time with FedEx, and how it has maintained its people-centric mantra amid a rapidly changing industry.

Some Questions Asked:

How has FedEx’s culture evolved over the four decades that Mike Lauderdale has been with the company?
How is FedEx using AI and robotics to optimize its operations?
What strategies does FedEx employ to foster career mobility and development?

In This Episode, You Will Learn:

How corporate programs can improve staff retention.
How to communicate a people-first philosophy that engages talent.
How remote working can enhance connectivity across all company tiers.