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Building the perfect fit: AI integration lessons from ScreenCloud
Manage episode 452388394 series 1321127
In this episode of The Ticket, Harry Spence, Director of Customer Support at ScreenCloud, joins us to discuss the critical aspects of selecting and implementing AI agents.
In conversation with Intercom's Senior Director of Human Support, Bobby Stapleton, he explores ScreenCloud's customer support strategy, the importance of technology integration, and the need for a proactive support approach.
😁 Follow the people:
https://www.linkedin.com/in/bobbystapleton/
https://www.linkedin.com/in/harry-spence-a2b90a175/
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://inter.com/productpodcast
Follow The Ticket podcast:
🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
💻 RSS Feed https://art19.com/shows/inside-intercom
Say hi on 👋
X: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
465集单集
Building the perfect fit: AI integration lessons from ScreenCloud
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Manage episode 452388394 series 1321127
In this episode of The Ticket, Harry Spence, Director of Customer Support at ScreenCloud, joins us to discuss the critical aspects of selecting and implementing AI agents.
In conversation with Intercom's Senior Director of Human Support, Bobby Stapleton, he explores ScreenCloud's customer support strategy, the importance of technology integration, and the need for a proactive support approach.
😁 Follow the people:
https://www.linkedin.com/in/bobbystapleton/
https://www.linkedin.com/in/harry-spence-a2b90a175/
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://inter.com/productpodcast
Follow The Ticket podcast:
🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
💻 RSS Feed https://art19.com/shows/inside-intercom
Say hi on 👋
X: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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