Hugh Palmer - Empowering Excellence at Beaver Toyota

VINCUE: CUE The Next Leader

As the Director of Used Cars at Beaver Toyota in Cumming, GA, Hugh Palmer oversees the vast inventory of 500-600 used cars every month, which then translates to 350-425 pre-owned sales each month! Hugh not only sees this as his responsibility but that he and his team are seen as a resource to every department within the dealership. Hugh brings over 20 years of experience in the automotive industry and has developed some key initiatives and new thinking for Beaver Toyota.

Hugh's style is focused on empowering his team to perform at their best and helping to foster an environment where people can come to work every day and be the best version of themselves. His philosophy aligns with the dealership's general manager, Patrick Abad, who strives to build a culture of selfless service, and the team at Beaver Toyota works towards the goal of creating a dealership filled with "BADASS" people (BADASS: building and developing a selfless service culture).
His goal focuses on providing a seamless and easy experience for the customer to help bring back trust to the car-buying transaction.
At Beaver Toyota, they take pride in being a part of the people industry. They understand that every interaction with a customer is an opportunity to make a positive impact on their lives. They aim to leave a lasting impression on their customers by providing exceptional service and building meaningful relationships based on trust and honesty.
Hugh's leadership has helped contribute to the culture of excellence at Beaver Toyota where his entire team feels empowered to perform their best and deliver exceptional service to their customers.
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