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Will Robots Replace Call Centers?
Manage episode 463032497 series 3634366
内容由Thanos Diacakis, Michael Rollins, Thanos Diacakis, and Michael Rollins提供。所有播客内容（包括剧集、图形和播客描述）均由 Thanos Diacakis, Michael Rollins, Thanos Diacakis, and Michael Rollins 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
In this episode of 'Will AI Snap That,' hosts Michael Rollins and Thanos discuss the rapid advancements in AI and its potential to replace call centers jobs. They explore the ethical implications of AI systems, such as training robots to interact with customers using personal context. The conversation touches upon real-world examples of AI applications, including systems that can perform customer service tasks, as well as the challenges of ensuring these systems don't make critical errors. The hosts also debate the pros and cons of AI's ability to replicate human interactions, considering both efficiency gains and potential manipulations. They conclude with a look at future predictions for AI's role in automating repetitive tasks and improving customer service experiences.
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