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134 - How Psychology led me into Customer Success - Emma Lampert

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Manage episode 453627278 series 3458953
内容由Marija Skobe-Pilley提供。所有播客内容(包括剧集、图形和播客描述)均由 Marija Skobe-Pilley 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

How can a background in psychology and neuroscience shape a career in customer success?
I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psychology and neuroscience, where she initially aspired to be a research scientist focused on abnormal brain development.
Emma is a fractional leader for SaaS start-ups, focused on helping businesses grow through smart customer acquisition and retention strategies. She works with founders to create go-to-market plans that close big deals and build strong relationships with customers.
Emma shared some of the most important lessons she has learned throughout her career, particularly the value of embracing failure as a part of growth.
In this episode:

  • The impact of neuroplasticity
  • Practicing yoga
  • Transitioning from science to customer success
  • The concept of the Growth Rebel
  • Challenging traditional customer success views
  • Post-sales strategies
  • Recommendations for effective segmentation
  • Identifying key customer milestones
  • Embracing failure as a leader

Some journeys remind us how powerful change can be, and Emma's story is one of them. This is an episode worth hearing, so don’t miss out - tune in now.
Follow Emma!

Emma’s website.
This episode was brought to you by Deployflow.

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:
Women in Customer Success

Host Marija Skobe-Pilley

NEW - Women in Customer Success Courses:

  continue reading

章节

1. Finding Balance (00:00:00)

2. Career Evolution and Yoga Integration (00:09:01)

3. Post-Sales Strategy and Customer Success (00:18:50)

4. Customer Segmentation and Engagement Strategies (00:29:19)

5. Embracing Failure and Customer Communities (00:33:26)

134集单集

Artwork
icon分享
 
Manage episode 453627278 series 3458953
内容由Marija Skobe-Pilley提供。所有播客内容(包括剧集、图形和播客描述)均由 Marija Skobe-Pilley 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

How can a background in psychology and neuroscience shape a career in customer success?
I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psychology and neuroscience, where she initially aspired to be a research scientist focused on abnormal brain development.
Emma is a fractional leader for SaaS start-ups, focused on helping businesses grow through smart customer acquisition and retention strategies. She works with founders to create go-to-market plans that close big deals and build strong relationships with customers.
Emma shared some of the most important lessons she has learned throughout her career, particularly the value of embracing failure as a part of growth.
In this episode:

  • The impact of neuroplasticity
  • Practicing yoga
  • Transitioning from science to customer success
  • The concept of the Growth Rebel
  • Challenging traditional customer success views
  • Post-sales strategies
  • Recommendations for effective segmentation
  • Identifying key customer milestones
  • Embracing failure as a leader

Some journeys remind us how powerful change can be, and Emma's story is one of them. This is an episode worth hearing, so don’t miss out - tune in now.
Follow Emma!

Emma’s website.
This episode was brought to you by Deployflow.

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:
Women in Customer Success

Host Marija Skobe-Pilley

NEW - Women in Customer Success Courses:

  continue reading

章节

1. Finding Balance (00:00:00)

2. Career Evolution and Yoga Integration (00:09:01)

3. Post-Sales Strategy and Customer Success (00:18:50)

4. Customer Segmentation and Engagement Strategies (00:29:19)

5. Embracing Failure and Customer Communities (00:33:26)

134集单集

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