42. Digital Workspace: Today’s Contact Center: A Fusion of AI and Cloud for Improved Experiences

World Wide Technology - TEC37

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3+ y ago 37:17

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Contact center employees and the customers they support expect an expedient, seamless and straightforward experience. The level of their satisfaction, for the most part, is a direct reflection of the technologies and processes in place within the contact center. Cloud-native contact centers are better able to scale, and paired with AI, deliver a better experience for both customer service agents and your customers. In this episode of World Wide Technology's (WWT) TEC37 series on Digital Workspace, WWT's Ed Villarreal and Kim Kimkenben are joined by Google Cloud's Kishor Aher to discuss how to better understand how real AI for contact center is today, and key considerations for moving your contact center to private, public or hybrid cloud.

Presenters

Ed Villarreal, WWT

Kim Kiekeben, WWT

Kishor Aher, Google Cloud

Robb Boyd, Host

WWT Related Content

What is Google CCAI?

Is Your Contact Center Ready For AI?

Infusing AI into Your Contact Center

Modern Contact Center Briefing

Cloud vs On-Premise Contact Center: What is the Right Option?

WWT's Contact Center Practice

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