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Overview of Free Kepro BFCC Services for People Who Have Medicare
Manage episode 329559453 series 3354544
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SUMMARY
As a contractor for Medicare, Kepro serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Kepro provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare. In Episode 1, host Scott Fortin, Senior Director, Communications and Outreach at Kepro, is joined by BFCC Program Director, Cheryl Cook, RN. The conversation gives listeners details about the free services Kepro offers for people who have Medicare to help them exercise their right to high quality health care. For more information about Kepro BFCC-QIO, please visit www.keproqio.com.
KEY TOPICS
00:25: Overview, introduction
02:30: Appeals
09:00: Quality of care complaints
15:30: Immediate Advocacy services
22:30: Information about Kepro BFCC-QIO, website
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Video Link:https://youtu.be/U78mgVaM12M
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