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#199 Leading with Disney Magic: Insights from Lee Cockerell on Leadership, Resilience, and Excellence

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Manage episode 411234347 series 3000178
内容由Scott Townsend提供。所有播客内容(包括剧集、图形和播客描述)均由 Scott Townsend 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

When Lee Cockrell, the mastermind behind the operational excellence at Walt Disney World, casually agreed to chat on our podcast, I knew it would be an episode packed with wisdom and heart. This week, we're honored to welcome Lee to share his story, from his Oklahoma upbringing and the tough love of his mother, to the peaks and valleys of a career that shaped the magic of Disney. His tales of personal growth, leadership, and how he weathered storms like 9/11 are more than just a lesson in resilience—they are a testament to the human spirit's capacity to triumph in the face of adversity.
Navigating the intricacies of Disney's famed customer service, Lee unveils a straightforward yet powerful formula for success: hire right, train right, treat right. It's a mantra that any business, big or small, can adopt to elevate their team's performance and cultivate a culture of respect and responsibility. Alongside these practical strategies, Lee doesn't shy away from the tender topic of mental health. He bravely discusses his own battles, lifting the veil on the often-hidden struggles many face, and underscores the power of proactive self-care and empathic leadership in forging a supportive community.
Capping off our enlightening session, Lee reflects on the indelible impact of mentorship and attitude in carving out a fulfilling career and life. He invites us into the behind-the-scenes of his popular podcast, "Creating Disney Magic," where he dishes out life lessons with the same candor and charm that have endeared him to listeners worldwide. Whether discussing the importance of staying fit in your 80s or the role of recognition in workplace culture, Lee's anecdotes serve as a compass for anyone seeking to lead with integrity, inclusivity, and a touch of Disney sparkle.

Support the show

► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT
The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327
Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend
Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu
Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe
Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

  continue reading

章节

1. Interview With Lee Cockrell (00:00:00)

2. From Parking Lot to Disney VP (00:08:37)

3. Lessons Learned From Challenging Times (00:19:30)

4. Maintaining Excellence in Customer Service (00:30:44)

5. Experience and Exposure in Leadership Transformation (00:41:10)

6. Mental Health and Overcoming Adversity (00:50:39)

7. Changing Culture Through Inclusivity and Recognition (01:00:03)

8. The Importance of Attitude and Mentors (01:09:49)

9. Creating Disney Magic Through Podcasting (01:18:30)

224集单集

Artwork
icon分享
 
Manage episode 411234347 series 3000178
内容由Scott Townsend提供。所有播客内容(包括剧集、图形和播客描述)均由 Scott Townsend 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

When Lee Cockrell, the mastermind behind the operational excellence at Walt Disney World, casually agreed to chat on our podcast, I knew it would be an episode packed with wisdom and heart. This week, we're honored to welcome Lee to share his story, from his Oklahoma upbringing and the tough love of his mother, to the peaks and valleys of a career that shaped the magic of Disney. His tales of personal growth, leadership, and how he weathered storms like 9/11 are more than just a lesson in resilience—they are a testament to the human spirit's capacity to triumph in the face of adversity.
Navigating the intricacies of Disney's famed customer service, Lee unveils a straightforward yet powerful formula for success: hire right, train right, treat right. It's a mantra that any business, big or small, can adopt to elevate their team's performance and cultivate a culture of respect and responsibility. Alongside these practical strategies, Lee doesn't shy away from the tender topic of mental health. He bravely discusses his own battles, lifting the veil on the often-hidden struggles many face, and underscores the power of proactive self-care and empathic leadership in forging a supportive community.
Capping off our enlightening session, Lee reflects on the indelible impact of mentorship and attitude in carving out a fulfilling career and life. He invites us into the behind-the-scenes of his popular podcast, "Creating Disney Magic," where he dishes out life lessons with the same candor and charm that have endeared him to listeners worldwide. Whether discussing the importance of staying fit in your 80s or the role of recognition in workplace culture, Lee's anecdotes serve as a compass for anyone seeking to lead with integrity, inclusivity, and a touch of Disney sparkle.

Support the show

► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT
The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327
Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend
Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu
Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe
Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

  continue reading

章节

1. Interview With Lee Cockrell (00:00:00)

2. From Parking Lot to Disney VP (00:08:37)

3. Lessons Learned From Challenging Times (00:19:30)

4. Maintaining Excellence in Customer Service (00:30:44)

5. Experience and Exposure in Leadership Transformation (00:41:10)

6. Mental Health and Overcoming Adversity (00:50:39)

7. Changing Culture Through Inclusivity and Recognition (01:00:03)

8. The Importance of Attitude and Mentors (01:09:49)

9. Creating Disney Magic Through Podcasting (01:18:30)

224集单集

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This episode emphasizes the transformational power of intentional outreach and empathy in supporting those facing difficult times. Through personal anecdotes and practical advice, we explore ways to foster meaningful connections while dismantling the stigma against asking for help. • The impact of consistent check-ins on emotional well-being • Empathy as a driving force in providing support • Social isolation during illness and the need for connection • The significance of effective communication and support tools like CaringBridge • Navigating the challenges of giving advice versus being present • The stigma associated with asking for help and vulnerability • Practical methods for showing support in everyday life • The importance of active listening in difficult conversations • Introducing the concept of the 8-minute call for reaching out Simon Sinek's video about the 8-minute call to help a friend https://youtu.be/1IC531FU7wY?si=zuakSF1mXdhPngCy A Friend Calls a Friend in Need Every Day At A Certain Time For Months https://www.youtube.com/shorts/q7VdoKPoS2c Share your thoughts and reach out! How do you show support to those around you? Email scott@scotttownsend.info Support the show ► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2 Resources and Links -------------------------------------------- My contact info: LinkedIn https://bit.ly/2ZZ4qwe Twitter https://bit.ly/3enLDQa Facebook https://bit.ly/2Od4ItO Instagram https://bit.ly/2ClncWl Send me a text: 918-397-0327 Executive Producer: Ben Townsend Creative Consultant: Matthew Blue Townsend Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACe Voice Actor: Britney McCullough Logo by Angie Jordan https://blog.angiejordan.com/contact/ Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar…
 
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Have you ever wondered why some people seem to effortlessly achieve their goals while others struggle to make progress? It's not magic—it's consistency. On this episode of the Scott Townsend Show, I pull back the curtain on the pivotal role consistency plays in transforming dreams into reality. Whether it's in our personal lives or professional endeavors, showing up regularly is the secret sauce that builds trust, creates rhythm, and fosters growth. Join me as I reflect on my commitment to bring you valuable content every Wednesday and explore how this dedication can inspire you to add a touch of consistency to your own routines. Life often throws countless distractions our way, making it easy to stray from commitments. Yet, sticking with something as simple as a weekly podcast isn't just about content creation—it's about respecting and valuing your time. I invite you to rethink where you can integrate more consistency into your daily life, be it through a small creative project, regular catch-ups with a friend, or simply finding time for yourself. Remember, it's not about being perfect; it's about showing up with intention and persistence. Thanks for tuning in and being part of this journey every week. Let's keep striving to be the best versions of ourselves together. Support the show ► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2 Resources and Links -------------------------------------------- My contact info: LinkedIn https://bit.ly/2ZZ4qwe Twitter https://bit.ly/3enLDQa Facebook https://bit.ly/2Od4ItO Instagram https://bit.ly/2ClncWl Send me a text: 918-397-0327 Executive Producer: Ben Townsend Creative Consultant: Matthew Blue Townsend Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACe Voice Actor: Britney McCullough Logo by Angie Jordan https://blog.angiejordan.com/contact/ Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar…
 
What if you could transform your social life with just a two-hour cocktail party? Discover the secrets with Nick Gray, the mastermind behind "The Two-Hour Cocktail Party," as we chat about hosting unforgettable gatherings that bring people closer together. Nick shares his unique morning routine, featuring a twist on bulletproof coffee, while we swap stories about hearty breakfasts and the joys of air frying bacon. We also take a nostalgic stroll down memory lane, reflecting on college parties and how our social habits evolve as we grow older, offering insights into making every interaction count. As we unpack the art of hosting, Nick breaks down his structured approach to creating successful events, ensuring you never stress about party planning again. From mastering icebreakers like asking, "What's one of your favorite things?" to embracing the "minimum viable party" concept, this episode is brimming with practical tips to rejuvenate your social connections. Whether you're an extroverted analyst or someone looking to reconnect post-COVID, learn how to foster friendships in a meaningful way, even if you opt for a mocktail party instead of traditional cocktails. Tune in for a refreshing perspective that promises to turn your social gatherings from mundane to memorable. Support the show ► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2 Resources and Links -------------------------------------------- My contact info: LinkedIn https://bit.ly/2ZZ4qwe Twitter https://bit.ly/3enLDQa Facebook https://bit.ly/2Od4ItO Instagram https://bit.ly/2ClncWl Send me a text: 918-397-0327 Executive Producer: Ben Townsend Creative Consultant: Matthew Blue Townsend Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACe Voice Actor: Britney McCullough Logo by Angie Jordan https://blog.angiejordan.com/contact/ Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar…
 
What happens when communication channels falter in the face of global tensions reminiscent of the Civil War era? Join Scott Townsend and executive producer Ben Townsend as they unpack the critical role of communication during these turbulent times. Discover how to navigate the maze of biased media to seek out objective truths amid international conflicts involving China, Taiwan, Russia, and Ukraine. This episode promises to offer insights into the essence of journalism today, highlighting the struggle to discern factual reporting amidst the noise of sensationalism and various agendas, especially in an election year. In the second half of our conversation, Ben shares his personal journey into the empowering world of ham radio. Motivated by the need to communicate without conventional infrastructure, he explores the basics of ham radio, from regional interactions to essential gear like Yaesu HF and VHF radios. Learn why ham radio is an indispensable tool in emergencies and a means to stay connected across distances. Ben invites aspiring operators to start their journey by obtaining a technician license, using resources like hamstudy.org to prepare. Tune in to see how ham radio offers a reliable communication alternative when traditional methods fail. Support the show ► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2 Resources and Links -------------------------------------------- My contact info: LinkedIn https://bit.ly/2ZZ4qwe Twitter https://bit.ly/3enLDQa Facebook https://bit.ly/2Od4ItO Instagram https://bit.ly/2ClncWl Send me a text: 918-397-0327 Executive Producer: Ben Townsend Creative Consultant: Matthew Blue Townsend Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACe Voice Actor: Britney McCullough Logo by Angie Jordan https://blog.angiejordan.com/contact/ Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar…
 
Unlock the secrets of impactful leadership with insights from Scott Townsend, who joins us for an enriching conversation led by the astute Liz Draven Hope. Discover how the timeless wisdom of historical figures like Jesus, George Washington, and Abraham Lincoln can transform your leadership approach by emphasizing servant leadership and resilience. Scott shares how these icons, along with modern trailblazers like John Wooden and Walt Disney, demonstrate that "well done is better than well said," providing a blueprint for leaders who want to lead through their actions and not just words. Explore the art of effective communication and adaptability as we discuss why clarity and understanding various communication styles are vital for leadership success. Scott reveals how the strategic use of checklists can drive organizational excellence, mirroring the precision of aviation and medical fields. Hear firsthand how fostering creativity and avoiding micromanagement can empower teams to innovate and engage more effectively, offering a fresh perspective on achieving remarkable outcomes. This episode is a must-listen for those eager to elevate their leadership game with practical advice and real-world examples. To contact Liza Draven Hope - elizabeth.hope52@icloud.com Support the show ► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2 Resources and Links -------------------------------------------- My contact info: LinkedIn https://bit.ly/2ZZ4qwe Twitter https://bit.ly/3enLDQa Facebook https://bit.ly/2Od4ItO Instagram https://bit.ly/2ClncWl Send me a text: 918-397-0327 Executive Producer: Ben Townsend Creative Consultant: Matthew Blue Townsend Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACe Voice Actor: Britney McCullough Logo by Angie Jordan https://blog.angiejordan.com/contact/ Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar…
 
Tyler Cole from OK Bird Control joins us to share his fascinating journey from the machining industry to becoming an expert in avian management. Discover how Tyler tackled the formidable task of managing flocks of starlings at industrial sites and turned a part-time passion into a thriving full-time business. We explore the delicate dance of keeping birds at bay in both residential and commercial settings, shedding light on the surprising scale of bird-related challenges. Curious about modern versus historical bird control techniques? Tune in as we explore classic tools like scarecrows and shotguns. Tyler shares insights on managing birds in diverse environments, from bustling urban landscapes to tranquil farmlands, while navigating complex legal frameworks like the Migratory Bird Treaty Act. Dive into stories of feathered intruders at airports and in backyard havens, highlighting the ongoing conversation about coexisting with these captivating creatures. Whether you're dealing with a house finch nesting at your front door or managing avian impacts on agriculture, this episode promises a wealth of knowledge and engaging anecdotes. Contact Info for Tyler Cole - https://www.okbirdcontrol.com Support the show ► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2 Resources and Links -------------------------------------------- My contact info: LinkedIn https://bit.ly/2ZZ4qwe Twitter https://bit.ly/3enLDQa Facebook https://bit.ly/2Od4ItO Instagram https://bit.ly/2ClncWl Send me a text: 918-397-0327 Executive Producer: Ben Townsend Creative Consultant: Matthew Blue Townsend Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACe Voice Actor: Britney McCullough Logo by Angie Jordan https://blog.angiejordan.com/contact/ Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar…
 
How often do we pause to appreciate the simple pleasure of a handwritten note? Reflecting on a recent postcard I received from my friend Rick Larkin, who visited the breathtaking Cliffs of Moher in Ireland, I found myself pondering the rarity and impact of these tangible messages in our digital age. Join me on this heartfelt journey where we rediscover the joy of connecting through letters and postcards, especially for those who might feel disconnected in our fast-paced world. Personal stories and interactions have reminded me of the importance of reaching out, not just through a screen, but with something they can hold onto and treasure. I’m passionate about reviving this meaningful tradition and invite you to be a part of it. Whether it’s a quick hello or a heartfelt letter, let's bring smiles and warmth to each other’s lives, especially to our older loved ones who might not have much interaction. If you’re interested in starting a pen pal exchange, send a letter to the Scott Townsend Show, and I’ll personally write back. Together, we can celebrate the art of writing and the powerful connections it fosters. So, grab a pen, some paper, and let's make a difference, one letter at a time. Support the show ► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2 Resources and Links -------------------------------------------- My contact info: LinkedIn https://bit.ly/2ZZ4qwe Twitter https://bit.ly/3enLDQa Facebook https://bit.ly/2Od4ItO Instagram https://bit.ly/2ClncWl Send me a text: 918-397-0327 Executive Producer: Ben Townsend Creative Consultant: Matthew Blue Townsend Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACe Voice Actor: Britney McCullough Logo by Angie Jordan https://blog.angiejordan.com/contact/ Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar…
 
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