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AI in Action: Elevating Customer Experience, Infrastructure, and Security

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Manage episode 434492508 series 3499431
内容由Evan Kirstel提供。所有播客内容(包括剧集、图形和播客描述)均由 Evan Kirstel 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Interested in being a guest? Email us at admin@evankirstel.com

Ever wondered how to elevate customer experiences in the tech industry? Join us as we sit down with the Chief Revenue Officer of C1, to uncover his journey from 1994 to his pivotal role today. John shares C1's mission of enhancing the human experience through their innovative AI platform, C1CX LE, and highlights how their unique intellectual property sets them apart from traditional VARs and MSPs. We dive into the dynamic changes in contact centers and unified communications, emphasizing the need for companies to maximize their investments and keep customers delighted in an ever-evolving market landscape.
In this episode, we also explore the three pillars of a tech-driven business strategy: Customer Experience (CX), Infrastructure (IX), and Security (SX). Discover how AI and generative AI are transforming these essential areas, supporting both professional and managed services, and addressing security breaches. John discusses C1's influential presence in the public sector, healthcare, and finance while also touching on the busy fall season ahead, the start of the school year, and the importance of mentoring young professionals. We wrap up with a nod to our host's impactful social media presence, showcasing the value of engaging and diverse content. Don't miss this enlightening conversation packed with valuable insights and strategies!

Support the show

More at https://linktr.ee/EvanKirstel

  continue reading

章节

1. AI in Action: Elevating Customer Experience, Infrastructure, and Security (00:00:00)

2. Elevated Customer Experiences in Technology (00:00:02)

3. IT Services Vertical Market Strategy (00:10:24)

284集单集

Artwork
icon分享
 
Manage episode 434492508 series 3499431
内容由Evan Kirstel提供。所有播客内容(包括剧集、图形和播客描述)均由 Evan Kirstel 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Interested in being a guest? Email us at admin@evankirstel.com

Ever wondered how to elevate customer experiences in the tech industry? Join us as we sit down with the Chief Revenue Officer of C1, to uncover his journey from 1994 to his pivotal role today. John shares C1's mission of enhancing the human experience through their innovative AI platform, C1CX LE, and highlights how their unique intellectual property sets them apart from traditional VARs and MSPs. We dive into the dynamic changes in contact centers and unified communications, emphasizing the need for companies to maximize their investments and keep customers delighted in an ever-evolving market landscape.
In this episode, we also explore the three pillars of a tech-driven business strategy: Customer Experience (CX), Infrastructure (IX), and Security (SX). Discover how AI and generative AI are transforming these essential areas, supporting both professional and managed services, and addressing security breaches. John discusses C1's influential presence in the public sector, healthcare, and finance while also touching on the busy fall season ahead, the start of the school year, and the importance of mentoring young professionals. We wrap up with a nod to our host's impactful social media presence, showcasing the value of engaging and diverse content. Don't miss this enlightening conversation packed with valuable insights and strategies!

Support the show

More at https://linktr.ee/EvanKirstel

  continue reading

章节

1. AI in Action: Elevating Customer Experience, Infrastructure, and Security (00:00:00)

2. Elevated Customer Experiences in Technology (00:00:02)

3. IT Services Vertical Market Strategy (00:10:24)

284集单集

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