Building a Foundation (continued)

Workday Gold

#Tech #MBA #Business #Keith Bitikofer

27:12

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from a brand that has been incorporating AI-personalized experiences and shopping combined with expert human recommendations for over 14 years, and continues to innovate today. Today we’re going to talk about how AI-based personalization plus human creativity and input makes an amazing customer experience at Stitch Fix. To help me discuss this topic, I’d like to welcome Noah Zamansky, Vice President of Product and Client Experience at Stitch Fix. About Noah Zamansky Noah Zamansky serves as the Vice President of Product and Client Experience at Stitch Fix, where he leads cross-functional teams spanning Product, Design, Engineering, Algorithms, and Platform Development. A seasoned leader, Noah has a proven track record of shaping product vision and strategy, designing exceptional user experiences, and spearheading the launch of new business ventures. Before joining Stitch Fix, Noah held the role of Senior Director of Product Management at eBay, overseeing Fashion and Vertical Experiences. Resources Stitch Fix: https://www.stitchfix.com eTail Palm Springs: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

大约1年之前 35:00

MP3•单集首页

In this episode, Keith and Christian discuss the intricacies of supporting Workday, focusing on evaluating support structures, establishing healthy processes, and the importance of change management. They explore how organizational complexity impacts support staffing needs and the necessity of adapting to constant changes within the Workday ecosystem.

In this conversation, Keith and Christian talk about:

How evaluating your Workday support structure is crucial for improvement.
Change management is essential for successful Workday implementation and for Phase X projects.
Complexity in an organization directly affects support staffing needs.
Communication and training are key components of effective change management.
Understanding your audience is vital for successful change initiatives.
Regularly reassess your organization's complexity as it evolves.
Involve multiple departments in the prioritization process for requests.
Creating a platform for discussion enhances collaboration and learning.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, support, change management, complexity, organizational structure, software support, Workday Rising, governance, prioritization, employee experience

17集单集

Workday Gold

Building a Foundation (continued)

Workday Gold

published 大约1年之前

MP3•单集首页

In this conversation, Keith and Christian talk about:

How evaluating your Workday support structure is crucial for improvement.
Change management is essential for successful Workday implementation and for Phase X projects.
Complexity in an organization directly affects support staffing needs.
Communication and training are key components of effective change management.
Understanding your audience is vital for successful change initiatives.
Regularly reassess your organization's complexity as it evolves.
Involve multiple departments in the prioritization process for requests.
Creating a platform for discussion enhances collaboration and learning.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, support, change management, complexity, organizational structure, software support, Workday Rising, governance, prioritization, employee experience

17集单集

#Tech #MBA #Business #Keith Bitikofer

所有剧集

Workday Gold

1
Best Practices about Workday Student with Kristina Kelpe 42:22

5天之前42:22

42:22

In this episode of Workday Gold, Keith Bitikofer interviews Kristina Kelpe, a consultant specializing in Workday Student. They discuss Christina's journey into the Workday ecosystem, the unique aspects of Workday Student compared to other systems, the challenges of implementation, and the importance of user experience and best practices in higher education technology. In this conversation, Kristina Kelpe and Keith Bitikofer discuss the complexities of implementing Workday in higher education institutions. They explore the importance of understanding system integrations, the flexibility of Workday, and the necessity of long-term planning. The conversation emphasizes the significance of data models in integrations, collaborative reporting, and the challenges of pre-delivered reports. They also highlight the concept of phantom statuses in reporting and the need for thorough validation of data to ensure accurate outcomes. Takeaways - Kristina Kelpe has a diverse background in higher education and technology implementation. - Workday Student is a distinct product line, not just a version of Workday for higher education. - The implementation of Workday Student typically spans 18 months to 2 years. - User experience design is critical for successful student implementations. - Workday's cloud-based system offers significant advantages over legacy systems. - A techno-functional approach is necessary for effective Workday support. - Financial aid is a complex module within Workday Student. - Workday Student impacts multiple offices within an institution, not just the registrar. - Dashboards can enhance user experience and streamline processes in Workday. - Best practices are essential for navigating the complexities of Workday Student implementation. Understanding the technology stack is crucial for schools. - Start with a minimum viable product to ease transitions. - Workday's flexibility allows for easy changes over time. - Long-term planning is essential for successful implementation. - Collaboration between functional and technical teams is key. - Data models must be embraced for effective integrations. - Validation of data is necessary to avoid errors. - Pre-delivered reports may not meet specific institutional needs. - Phantom statuses can lead to misinterpretation of data. - Continuous learning and adaptation are vital in higher education. Keywords Workday, Workday Student, higher education, implementation, technology, consulting, project management, user experience, dashboards, best practices, Workday, higher education, system integrations, data model, student information system, reporting, configurability, long-term planning, data governance, implementation For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Kristina Kelpe, you can find her here: https://www.legatostrategic.com/ https://www.linkedin.com/in/kristinakelpe/…

Workday Gold

1
Leadership and Product Ownership of Workday Software 44:15

12天之前44:15

44:15

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Leadership and Product Ownership’ of Keith’s book and explore the themes of leadership and product ownership within the Workday environment. They discuss the importance of building relationships and understanding the dynamics of influence, distinguishing between positional and relational influence. The conversation emphasizes the need for effective communication and storytelling to highlight the achievements of Workday and the support team within a given Workday customer. They discuss the importance of effective communication within teams. They explore how Workday's strategic direction and potential new functionality impact decision making around project requests. The discussion also delves into crisis management, leadership dynamics, and the significance of maintaining a calm demeanor to facilitate problem-solving and collaboration. Takeaways - Building relationships is key to influence. - Understanding levels of influence can guide relationship-building efforts. - Positional influence is based on authority, while relational influence is based on trust. - Trust is a dynamic asset that can be built or eroded over time. - Celebrating wins helps maintain morale and engagement. - Intentional storytelling can highlight team achievements. - Networking in informal settings can strengthen professional relationships. - Influence often comes from unexpected sources, not just the org chart. - Regular communication about successes is crucial for ongoing engagement. - Communicating wins to leadership and key users is essential to avoid negative assumptions. - Being in a state of overwhelm can hinder effective problem-solving. - Users need to feel heard to foster collaboration. - Separating short-term and long-term issues can ease tension. - Continuous learning is vital in both professional and personal relationships. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/ Keywords Workday, leadership, product ownership, influence, communication, relationships, coaching, project management, organizational dynamics, trust, Workday, communication, strategy, overwhelm, crisis management, leadership, support prioritization, coaching, productivity, team dynamics…

Workday Gold

1
Success Matters: How Do You Measure It in the Workday Space? 44:09

19天之前44:09

44:09

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 9 “Success Matters: How Do You Measure It?’ of Keith’s book and explore the complexities of defining and communicating success in the context of Workday implementations. They discuss how success can be defined differently depending on the perspective of various stakeholders, including leadership, end users, and support teams. The conversation emphasizes the importance of gathering feedback through surveys and discussions to understand how different groups perceive success. They also discuss the importance of understanding leadership perspectives, navigating changes in leadership, and the necessity of effective communication with senior leaders. The conversation emphasizes the role of anecdotal evidence alongside data-driven decision-making, the need for alignment across departments, and the critical function of support teams in facilitating cross-departmental collaboration. Takeaways - Success is defined differently by various stakeholders. - Engaging in conversations is crucial for understanding success. - Surveys can provide valuable insights but must be carefully crafted. - Feedback should be gathered from leadership, end users, and support teams. - Understanding the context of success is essential for effective measurement. - Change management teams can facilitate feedback collection. - Anonymous surveys may yield more honest responses. - Cultural differences can impact perceptions of success in global organizations. - Defining success requires ongoing dialogue and reassessment of expectations. Leadership's perception of Workday success often relies on feedback from their teams. - It's crucial to communicate the bigger picture story to leadership. - Changes in leadership can create challenges in understanding historical context. - Anecdotal stories can complement data-driven decision-making. - Alignment of expectations is necessary to avoid friction between departments. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/ Keywords Workday, success measurement, feedback, surveys, coaching, leadership, Workday support, employee engagement, business processes, change management, Workday, leadership, communication, success metrics, change management, anecdotal evidence, cross-departmental collaboration, organizational impact, data-driven decisions, employee empowerment…

Workday Gold

1
Workday Insights from a Solutions Architect (Part 2) 30:59

26天之前30:59

30:59

In this episode, Keith Bitikofer interviews Demetrio Wazar-Santana, a Workday Solutions architect, about the capabilities and applications of Workday Extend. They discuss Demetrio's journey with Extend, its features, development processes, real-world applications, and the new 'Built on Workday' initiative. The conversation emphasizes the importance of understanding user needs and leveraging technology to create effective solutions within the Workday ecosystem. Takeaways - Workday Extend allows for the creation of custom applications within the Workday ecosystem. - Demetrio's journey with Extend began with a focus on automation and problem-solving. - Extend provides a user-friendly interface for building applications without extensive coding knowledge. - Real-world applications of Extend can significantly improve user experience and operational efficiency. - The 'Built on Workday' initiative allows for broader access to applications without needing a Workday Extend subscription. - Workday is evolving into a platform company. - Understanding employee pain points is crucial for developing effective solutions with Extend. - The growth of the number of Workday Extend Apps and events like DevCon highlights the increasing interest in Extend. - Collaboration with solution partners can lead to innovative applications that address specific organizational needs. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Demetrio Wazar-Santana, follow and reach out to him on LinkedIn https://www.linkedin.com/in/dwazar/ Keywords Workday, Extend, digital transformation, HR technology, application development, platform company, custom solutions, user experience, integration, Built on Workday…

Workday Gold

1
Workday Insights from a Solutions Architect (Part 1) 33:09

5 weeks之前33:09

33:09

In this episode of Workday Gold, Keith Bitikofer interviews Demetrio Wazar-Santana, a seasoned Workday Solutions Architect. They discuss Demetrio's journey in the Workday ecosystem, the importance of understanding both implementation and post-production phases, and the critical role of documentation and change management in successful Workday projects. The conversation also covers the significance of user engagement in testing, data quality ownership, and aligning Workday solutions with business goals. Demetrio shares valuable insights from his recent stabilization projects and emphasizes the need for effective stakeholder engagement and governance. Takeaways - The role of a solutions architect involves looking at the big picture. - Documentation is essential to avoid future pain points. - Engaging users in testing helps identify issues early. - Change management is crucial for user adoption. - Data quality ownership can be a significant challenge. - Stakeholder engagement is vital for project success. - Aligning Workday solutions with business goals is essential. - Just because you can implement a solution doesn't mean you should. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Demetrio Wazar-Santana, follow and reach out to him on LinkedIn https://www.linkedin.com/in/dwazar/ Keywords Workday, Solutions Architect, Change Management, Data Quality, Stakeholder Engagement, User Testing, Documentation, HR Technology, Workday Implementation, Workday Stabilization…

Workday Gold

1
Managing Your Workday Team Well 32:55

6 weeks之前32:55

32:55

In this episode of Workday Gold, Keith Bitikofer and co-host Christian Delcid discuss key themes from chapter 8 “Managing Your Workday Team Well,” in Keith's book, Workday Gold Support Model Edition. They discuss effective team management and employee engagement within the Workday ecosystem. They explore the importance of providing authentic feedback, stepping out of comfort zones, and the significance of intentional leadership. The conversation also highlights creative ways to celebrate progress and foster a positive work environment, especially in a remote setting. Takeaways - Providing feedback can be nerve-wracking but is essential for growth. - Stepping out of your comfort zone is crucial for career development. - Intentional leadership involves understanding team members' unique motivations. - Employee engagement can be fostered through creative celebrations. - Networking is vital for career advancement and opportunities. - Work-life balance is important for employee satisfaction. - Celebrating progress can enhance team morale and motivation. - Remote work presents unique challenges for team engagement. - Building relationships is key to retaining talent in competitive markets. - Encouraging team members to share ideas can lead to innovative solutions. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/…

Workday Gold

1
Building Capacity Within Your Existing Team (Part 2) 41:50

7 weeks之前41:50

41:50

This week, Keith continues his conversation with Christian Delcid about chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.” In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within existing teams, focusing on effective delegation, the importance of understanding team preferences, and how to manage support services like AMS (application management services). They also delve into the nuances of submitting support tickets and the art of troubleshooting, emphasizing the need for clear communication and detailed information to enhance efficiency. They also explore various themes related to career development, personal urgency, and the importance of understanding different thinking styles. They discuss the challenges of navigating career transitions, the significance of self-advocacy, and the need for effective communication and relationship-building in the workplace. The Rubik's Cube analogy illustrates the value of diverse perspectives in problem-solving, emphasizing that collaboration and awareness of others' viewpoints can lead to better outcomes. Takeaways - Aligning work based on team members' preferences increases satisfaction. - Delegation should consider what team members enjoy doing. - Vetting AMS providers is crucial for effective support. - Truly understanding the problem is key to effective troubleshooting. - Create new opportunities for team members to learn new areas of Workday. - Effective communication with support teams enhances collaboration. - Burnout can stem from misalignment between personal values and job roles. - Choosing the right company can significantly impact career growth opportunities. - Self-advocacy is key in navigating workplace dynamics and career advancement. - Being intentional about career choices leads to greater fulfillment. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/ Keywords Workday, team capacity, delegation, AMS, support tickets, troubleshooting, team management, Workday Gold, software support, effective communication, career coaching, work-life balance, burnout, personal urgency, self-advocacy, perspectives, problem-solving, team dynamics, mentoring, workplace relationships…

Workday Gold

1
Building Capacity Within Your Existing Team (Part 1) 35:17

8 weeks之前35:17

35:17

This week, Keith speaks with Christian Delcid about the first part of chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.” In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within teams, particularly in the context of Workday software support. They explore the challenges of managing workloads, the importance of tracking time to understand projects versus daily support work and strategies for handling incoming requests. The conversation also touches on the potential of AI to enhance efficiency and the importance of asking for help when needed. The episode concludes with a reminder of the value of collaboration and support within the Workday ecosystem. Takeaways - Looking for ways to leverage your existing team capacity better is essential for effective team management. - Firefighting mode is a common challenge in organizations. - Tracking team member’s time helps you better understand your true capacity. - Reducing incoming requests can alleviate team pressure. - AI can be leveraged to improve efficiency in support tasks. - Finding ways to delegate lower-level tasks can free up time for higher-level resources. - Asking for help can save time and lead to quicker solutions. - Setting realistic expectations is crucial for team morale. - Creating knowledge articles or job aids can reduce repetitive inquiries. Keywords Workday, team capacity, workload management, AI, efficiency, support, project management, burnout, time tracking, organizational challenges For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/…

Workday Gold

1
Staffing for Workday 43:16

9 weeks之前43:16

43:16

In this episode of the Workday Gold podcast, Keith Bitikofer and Christian Delcid discuss Chapter 6 of Keith’s book, Staffing for Workday, as well as the intersection of AI and Workday, focusing on the staffing challenges within the Workday ecosystem. The conversation emphasizes the need for creativity in sourcing talent and the significance of understanding both functional and technical aspects of Workday. In this conversation, Christian Delcid and Keith Bitikofer explore the dynamics of HR and IT roles within Workday, emphasizing the importance of curiosity and adaptability in team members. They discuss the necessity of having backup plans for staff, the impact of competitive rates on employee retention, and the significance of understanding different personality types when building effective support teams. The conversation highlights strategic considerations for organizations in managing their Workday staff and ensuring long-term success. Takeaways - AI is becoming increasingly accurate in providing Workday-related information. - There is a limited pool of experienced Workday professionals. - Internal candidates who understand the organization can be valuable hires. - Hiring from within can lead to better team dynamics and retention. - Career paths within companies are crucial for employee satisfaction. - Interns and college students can be great sources of talent. - The blend of HR knowledge and technical skills is essential for Workday roles. - Hiring decisions should consider passion for the role, not just technical skills. - Flexibility and creativity are key in the current talent market. - Having a backup plan for staff is crucial for risk management. - Competitive rates are necessary to retain talent in the Workday ecosystem. - Organizations must decide whether to be a training ground or retain top talent. - A blend of personality types is important for effective team dynamics. - Cross-training staff can mitigate risks associated with absences. - Understanding the needs of end users is vital for effective solutions. - Strategic planning is key to setting teams up for success. Keywords Workday, AI, staffing, HR, IT, talent acquisition, training, career paths, employee retention, Workday Gold, Workday, HR, IT, team dynamics, curiosity, risk management, personality types, support staff, competitive rates, employee retention For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/ Find the Corner Consultants Workday Salary Survey here: https://cornerofficeconsultants.com/workday-salary-survey/…

Workday Gold

1
Mastering Workday Support: Strategies for Success 44:08

11 weeks之前44:08

44:08

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various strategies for supporting Workday users effectively. They discuss the importance of personal growth, building relationships with other customers, understanding user needs, and the significance of experimentation in the workplace. The conversation also delves into the challenges of operating in a firefighting mode and the necessity of strategic decision-making to enhance productivity and satisfaction in the Workday ecosystem. In this conversation, Keith and Christian talk about: Building relationships with other customers is crucial. Listening to user concerns helps identify the real problems instead of just symptoms. Identifying influencers within your company can enhance support effectiveness. Experimentation can lead to innovative solutions. Firefighting mode is common but can be managed if you are intentional. Strategic decision-making is essential for productivity. Creating time for play can boost creativity. Recognizing when you're in survival mode is critical. Grounding yourself in your values helps maintain focus. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/ Keywords Workday, software support, customer relationships, user needs, experimentation, firefighting mode, strategic decision-making, personal growth, HRAS leaders, community learning…

Workday Gold

1
Building Your Own Personal Brand 42:30

12 weeks之前42:30

42:30

This week, Keith speaks with Christian Delcid about building your own personal brand. In this conversation, host Keith Bitikofer talks to Christian Delcid as they explore the importance of personal branding, particularly in the context of the Workday ecosystem. They discuss how personal branding serves as a digital interview, the significance of networking and building relationships, and the role of podcasting in establishing credibility. The conversation also touches on the challenges and strategies of content creation, the impact of social media, and the long-term value of publishing a book as a means to enhance one's personal brand. In this conversation, Keith Bitikofer and Christian Delcid explore the journey of sharing knowledge through writing and podcasting. They discuss the importance of embracing imperfection, the value of knowledge in the economy, and the significance of stepping out of comfort zones. The dialogue emphasizes the role of experimentation in content creation and encourages listeners to share their insights and connect with others in their community. In this conversation, Keith and Christian talk about: - Personal branding is like a digital interview. - Building relationships is crucial for personal branding. - Networking enhances credibility and opportunities. - Podcasting can significantly boost personal branding efforts. - Social media presence is essential for career growth. - Creating valuable content can establish authority. - Publishing a book can open new doors and opportunities. - Consistency in posting on social media is key. - Sharing knowledge helps build a supportive community. - Personal branding is a long-term investment in your career. Writing a book can be a powerful career-building tool. - Sharing knowledge opens doors for relationships and opportunities. - The knowledge economy thrives on sharing valuable insights. - Don't hesitate to put yourself out there; your voice matters. - Experimentation is key to finding your niche in content creation. - Perfectionism can hinder progress; focus on getting things done. - Stepping out of your comfort zone leads to personal growth. - Content is a role you play, not the entirety of who you are. - The supportive nature of the community encourages sharing. - Engagement builds over time; be patient with your journey. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/ Keywords personal branding, Workday, networking, podcasting, social media, content creation, credibility, professional development, career growth, HR technology, writing, knowledge economy, personal development, podcasting, sharing knowledge, experimentation, comfort zone, content creation, networking, community…

Workday Gold

1
Handling Support Requests 40:36

13 weeks之前40:36

40:36

This week, Keith speaks with Christian Delcid about the 4th chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Handling Support Requests.” In this episode of Workday Gold, host Keith Bitikofer speaks with Christian Delcid as they discuss various aspects of supporting Workday, including handling support requests, the importance of change management, and the role of communication in ensuring successful outcomes. They emphasize the need for thorough testing, user involvement in release management, and the significance of building relationships with end users to enhance the overall experience and effectiveness of Workday implementations. In this conversation, Keith and Christian talk about: - Handling support requests requires careful consideration. - Change management is essential to avoid issues. - Release management should involve end users. - Integration creation often overlooks key details. - Communication is vital in support roles. - End users should be kept informed of changes. - Building relationships with users enhances support. - Documentation is crucial for future reference. - Quick fixes can lead to long-term problems. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/ Keywords Workday, support requests, change management, release management, integration, communication, end users, HRIS, software support…

Workday Gold

1
Building Your Workday Support Model (continued) 37:52

14 weeks之前37:52

37:52

This week, Keith continues his conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.” In this episode of Workday Gold, Keith Bitikofer speaks with Christian Delcid as they delve into the intricacies of managing Workday systems, focusing on the importance of distinguishing between configuration and transactions, budgeting for flexibility, governance in multi-company environments, and establishing defined processes for support requests. They also discuss the significance of backlog management and technical debt, emphasizing the need for a structured approach to ensure efficient operations and compliance within Workday. In this conversation, Keith and Christian talk about: - How it's crucial to keep configuration and transaction roles distinct to maintain audit integrity. - Budgeting for flexibility allows organizations to adapt to unforeseen challenges in Workday support. - Governance decisions should prioritize the good of the group, especially in multi-company environments. - A defined process for handling support requests helps teams manage expectations and avoid being the “bad guy.” - Understanding the difference between backlog items is essential for effective project management. - Technical debt must be acknowledged and managed to maintain system integrity and performance. - Having a clear roadmap helps prioritize projects and manage resources effectively. - Communication with end users about project statuses fosters transparency and trust. - Flexibility in budgeting allows for better resource allocation in response to changing needs. - Simplicity in processes often leads to better outcomes and easier management. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/ Keywords Workday, configuration, transactions, budgeting, governance, support requests, backlog, technical debt, process management, HR systems…

Workday Gold

1
Building Your Workday Support Model 38:19

15 weeks之前38:19

38:19

This week, Keith has a conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.” In this episode, Keith Bitikofer speaks with Christian Delcid about the latest features in Workday R2, including AI tools that enhance user experience. They delve into the importance of building a robust support model for Workday, emphasizing the need for collaboration between HR, IT, and finance. The conversation highlights the role of a Workday Product Owner in aligning system capabilities with organizational goals. They also explore various support roles necessary for effective Workday management and the strategic use of Subject Matter Experts (SMEs) to enhance support functions. Finally, they discuss the different levels of support within Workday and the importance of having a clear escalation path for critical issues. In this conversation, Keith and Christian talk about: The new AI tools in Workday R2 enhance user experience. Collaboration between HR, IT, and finance is crucial. A Workday Product Owner aligns system capabilities with vision. Support roles need to be clearly defined in job descriptions. SMEs can provide valuable support but have limitations. Understanding support levels helps in effective issue resolution. Proactive planning is essential for Workday management. Change management is critical for new functionalities. Communication between teams prevents silos. A clear escalation path is necessary for urgent issues. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/ Keywords Workday, AI, support model, product owner, SMEs, support roles, HR, IT, finance, change management…

Workday Gold

1
Building a Foundation (continued) 35:00

16 weeks之前35:00