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Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences
Manage episode 453959167 series 2376179
Dr. Michelli outlines seven key service behaviors designed to enhance customer interactions during the busy holiday rush. These include demonstrating empathy by connecting with customers on an emotional level, actively listening to allow customers to vent stress, and engaging customers directly by asking how one can assist them.
He advocates for viewing complaints as opportunities to strengthen relationships and improve business practices, and suggests co-creating solutions with customers to empower them and enhance their satisfaction. Each customer interaction is a chance to start afresh, maintaining high service levels without the burden of previous interactions.
Dr. Michelli reminds listeners that the holiday season, despite its challenges, is temporary and stresses the importance of focusing on core values like empathy, patience, and gratitude. By embodying these principles, businesses can navigate the holiday season with grace and foster enduring customer loyalty.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!
570集单集
Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Manage episode 453959167 series 2376179
Dr. Michelli outlines seven key service behaviors designed to enhance customer interactions during the busy holiday rush. These include demonstrating empathy by connecting with customers on an emotional level, actively listening to allow customers to vent stress, and engaging customers directly by asking how one can assist them.
He advocates for viewing complaints as opportunities to strengthen relationships and improve business practices, and suggests co-creating solutions with customers to empower them and enhance their satisfaction. Each customer interaction is a chance to start afresh, maintaining high service levels without the burden of previous interactions.
Dr. Michelli reminds listeners that the holiday season, despite its challenges, is temporary and stresses the importance of focusing on core values like empathy, patience, and gratitude. By embodying these principles, businesses can navigate the holiday season with grace and foster enduring customer loyalty.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!
570集单集
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