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Navigating the Customer Experience

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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
Customer experience is the new brand, and in a world where everything is moving online, customer experience has become strategically critical for all organizations, large and small. Join Sprinklr CXO Grad Conn and his guests for tips, insights, and strategies to help you delight your customers and prospects. It’s occasionally irreverent, possibly contrarian, but always entertaining and informative. It's a customer experience... experience.
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
A podcast that shares easy-to-understand customer service tips to use in any business. We talk to business owners and leaders who share their secrets to great CX, their challenges, and how they've grown their brand online with customer reviews. Produced by Brag Reviews - the review management software that helps you manage your customer reviews from one location, and get more 5-Star reviews. www.bragreviews.com.
 
CX-Talks ist der erfolgreichste deutsche Podcast, der sich speziell mit dem Thema Customer Experience Management beschäftigt. Alle 14 Tage diskutieren ausgewiesene Experten aus der deutschen CX-Community mit Peter Pirner vom Institut für Customer Experience Management. Ein Customer Experience Podcast, der Spaß macht und informiert. Im Fokus: CX Trends, Methoden und viele Berichte von CX Managern aus der Praxis Der Podcast richtet sich an alle CX Interessierten, besonders an CX Manager sowie ...
 
Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer! We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in ...
 
Staňte se součástí komunity Experience Talks a nenechte si ujít inspirativní hosty a témata v oblasti zákaznických zážitků a zkušeností. Renomovaní odborníci z SR, ČR a zahraničí se na měsíční bázi podělí o své zkušenosti a tipy-triky, jak co dělat a nedělat.
 
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience. Series 1 features Employee Engagement, Citizen M and CXRockstar. Series 2 features Customer Journey Mapping, GDPR and CX in a pandemic.Series 3 features the CX World Games, Crisis Management, Recovery and UHNW C ...
 
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Customer Experience Radio

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Customer Experience Radio

Success stories showcasing CX as a legit business strategy, hosted by Jill Heineck, Founder of Heineck & Company, Inc., a boutique real estate group specialized in high-touch, high level client experiences relocating executives globally.

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Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.
 
The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of Quadient. Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience. #Business #Branding #Marketing
 
Discussing Stupid tackles ‘stupid’ in digital customer experience through tongue-in-cheek discussions and practical, real world examples. Hosted by Virgil Carroll, this podcast features discussions with industry pros while exploring the crazy things our consumers do and the bad practices we use. All wrapped up in some useful and sometimes sarcastic advice.
 
Pushing past the boundaries of customer experience (CX), digital experience (DX), and into the business of experience (BX). Winning in business boils down to who provides the absolute best experience for customers, employees, and partners. In order to grow and evolve your business in the exponentially increasing digital world, you must digitally adapt. Those who become the most adaptable will gain happier customers, highly engaged employees, and an overall attraction as a desirable brand. Th ...
 
Host Jay Ehret interviews experts in branding, content marketing, digital marketing, social media, email, SEO, mobile, advertising, PPC, website development, customer experience design and more to help you create marketing plans and generate marketing ideas for your small businesses and for medium-size businesses
 
What would you do with an army of raving fans? How would that change your business? Creating a 5 Star customer experience is the best way to create raving fans, stand out from your competitors, and rise to the top of your industry. On The 5 Star Experience Show you will learn actionable tips and tricks to improve your customer experience and convert your customers to raving fans that leave great reviews and recommend your business to friends, family, and acquaintances. Owning a business can ...
 
Nuance is dedicated to offering actionable resources and support to help your organization adapt and thrive amid disruption—and beyond. From mobilizing work-from-home teams in record speed and leveraging AI technology, to scaling and pivoting services, this crisis has reshaped our understanding of what is possible. In this exclusive series, we explore how to meet today’s urgent CX challenges—while developing new mindsets, processes, and capabilities that will prove invaluable in the post-COV ...
 
The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your compan ...
 
From digital transformation to customer experience to MarTech, marketing is increasingly complex with data and technology at the centre. But it is still about human experience and brand experience. There’s an infinite number of ways that brands interact with customers today and thousands of tools to enable better CX. How do you as a CXO keep track of all that’s going on? That’s where I come in. I am Namrata Balwani, a Digital and Customer Experience Consultant, with a 20-year career & leader ...
 
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Experience This!

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Experience This!

Joey Coleman and Dan Gingiss

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Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
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The Art of Experiences

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The Art of Experiences

Nick Griffin, Raviraj Deshmukh and Arjun Chembath

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Nick, Ravi and Arjun are designers and architects, between them they have designed some of the most memorable and engaging experiences for companies from all over the world. After 25 years of being told what to do, they are fighting back with a candid and personal assessment of what's happening in the big wide world of brands and customer experiences. What’s working and what is failing.
 
Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.
 
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CX Files

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CX Files

Mark Hillary - Analyst and CX Futurist

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每周
 
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
 
Our show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design's impact on our modern quality of life, give us a listen. You will hear: * Critiques of products & services we've used thoroughly, * Interviews with people whose work or books we admire, and * Discussions of design methods we use in our own use ...
 
Subscriptions are everywhere. Nearly half a billion people worldwide subscribe to Netflix, Spotify, or Amazon Prime and that number is only increasing. So why don’t we see more ecommerce companies adopting subscriptions? Many of the most successful direct-to-consumer brands are already reaping the benefits: predictable revenue, increased lifetime value, and massive customer loyalty. Join us as we explore the customer experience of top direct-to-consumer brands. Founders, CEOs, and top execut ...
 
Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing people together to provide actionab ...
 
The Marketing Technology Podcast is a weekly podcast on marketing technology. We have interviews with software vendors and users like CMO‘s.Hosts Elias Crum and Mark van Horik (both from marketingguys.com) also discuss artificial intelligence, buyer persona’s, customer journeys, customer experiences, and more martech stacking & hacking. Podcasts are in English or Dutch.
 
A business podcast produced by Defy The Status Quo for forward-thinking businesses looking to defy the status quo of mediocre customer experiences, barely surviving businesses, and haphazard business development. We'll explore: Best marketing and sales practices Improving business processes Attracting your ideal clients/customers Striking YOUR perfect work-life balance Business basics Outsourcing for sanity And so much more Subscribe via email so you never miss an episode! https://landing.ma ...
 
With host Jared Loman, Kajabi’s Vice President of Customer Experience, the Kajabi Edge Podcast aims to showcase and exemplify real stories of perseverance and entrepreneurialism to give you an edge on Kajabi. Join us each week as we sit down to talk with real Kajabi Heroes who are making their online business dreams a reality and inspire you to do the same!
 
A bi-weekly podcast that explores the evolving MarTech scene through in-depth interviews with top analysts and marketing practitioners. Hosted by ITWC’s CMO, Fawn Annan and supported by global IT intelligence leader IDC, each fast-paced, forward-looking 40-minute podcast challenges top marketing leaders to share their perspective on issues ranging from AI-powered analytics to account based marketing strategies. Every podcast will explore how our guests will drive customer experience and valu ...
 
The podcast for those who want to better customer experiences using today's working strategies, tools and tactics provided by those who have implemented them with success - interviews with SaaS and agencies founders as well as the best tactical marketing automation specialists around the globe. https://marketingautomation.fm/ Support this podcast: https://anchor.fm/marketing-automation/support
 
In de podcast "Over Klanten Gesproken" gaat Sydney Brouwer, spreker en specialist op het gebied van klantbeleving en klantgerichtheid, in gesprek met andere experts uit het veld over klantgerelateerde onderwerpen. Deze podcast heeft maar één doel: Jouw maandelijks een dosis kennis, inspiratie en energie geven voor de volgende stap naar een betere klantbeleving.
 
The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transform ...
 
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Lucas Root is an accomplished speaker, entrepreneur, author, business success mentor, and founder of SGIC Consulting, which works with clients to build a high-performance strategy and implement that strategy across their businesses to achieve the maximum growth potential possible. With over 19 years of success across banking, technology, investment…
 
Was hat Covid und der Lockdown mit uns gemacht? Haben sich unsere Anforderungen als Kunden geändert? Und wie können Unternehmen das im CX Management berücksichtigen? Es ist offensichtlich. Corona beeinflusst unser Leben immer noch, die Art wie wir uns als Kunden bewegen und welche Erlebnisse wir unbefangen haben können. Und auch als Mitarbeiter ein…
 
Back in 1994, Steve Jobs introduced a concept at an Apple conference: that the design of their products should begin at the desired Customer Experience and work backward from there. Not long after that, Joe Pine co-authored a book called The Experience Economy, that changed the way at looked at the future of business. In 2002, I began my global Cus…
 
Steve Soechtig is the Global CEO of Ogilvy Experience. He is based in Denver, Colorado. Steve is focused on the entire customer journey and how brands can create a fantastic customer experience so in this episode he talks about how to build better, longer-lasting customer relationships with a focus on CX. https://www.linkedin.com/in/ssoechtig/ http…
 
For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience and leadership books. This is the first in a five-part series, “How to Deliver World-Class Customer Experiences – Leading the Starbucks Way." The story of Starbucks' meteoric growth during the 1990s and early 2000s is well ch…
 
In this episode, Merijn Te Booij returns to provide an insightful update into how Genesys is rethinking WEM now and in the future, and why undertaking digital transformation without considering employee engagement is doomed to fail.由Genesys Influencer Relations
 
Hospitality is a hard industry, and many, many restaurants and cafés fail in less than a year. But Kylie and Brett, owners of highly successful Sunshine Coast eatery Riba Kai, have been in business since 2012, surviving lease cessations, site changes, and the chaos of COVID-19. In the latest episode of the Brag Effect, they break down exactly how t…
 
Welcome back to another episode of The Defiant Business Podcast! Today I'm talking with Eric Morse, founder of Ideal Career Coach. His story begins with wanting to become a medical doctor, however, he quickly realized that the life of a doctor is not for him so he transitioned to science. After 5 years, he changed careers to become a technical recr…
 
Most businesses only collect feedback from 1% of their customers and by the time they’ve reviewed it, it’s too late to effectively respond. It’s time to address the problem of biased and irrelevant customer research. Georgina Nelson, Founder of TruRating, joins us to discuss how she’s helping her clients collect actionable and contextual customer f…
 
In this episode, Elias and Mark have a chat with John Wall. He's the producer of the Marketing over Coffe Podcast, partner at Trust Insights, and author of 'B2B Marketing confessions' and the 'Marketing over Coffee Playbook'. John works with marketers and martech on a daily basis. We discuss the future of marketing, given all the new rules and regu…
 
On this episode guest hosted by Callie Hawley, Recharge’s Senior Content Marketing Manager, we’re chatting with Anna Stearns, Senior Director of DTC at LOLA, makers of feminine and reproductive care products. Anna takes us behind the scenes of LOLA’s recent switch to a headless build and shares why they made the change to better serve their custome…
 
Learn how restaurants and hotels are dealing with bad customer behavior, why marketers are finally paying attention to customer experience, and why innovation doesn’t have to be complicated! Bite-Sized Delight From the Episode: • The Customer Isn’t Always Right - If customers aren’t behaving with civility, smart businesses will choose not to work w…
 
There is much hype about retail and the metaverse at present. But to understand more, we can learn from the gaming industry where computer games have been forging their own worlds for decades. So you can learn from Hilmar Pétursson, CEO of CCP Games, known most for their flagship game, EVE Online. Join Oliver Banks and explore the collision of reta…
 
On today’s Marketing Monday, we're going to be talking about Emotional Contagion at Business Events Have you ever thought the actions people take at motivational events to be strange? Or maybe you’ve been there and experienced it yourself, and you left wondering what you were going to do with this new mess. Today, we’re going to talk about how some…
 
The debate around quality vs quantity penetrates every facet of sales and marketing, from social media content and posts to sales leads. The inherent problem is that often owners don’t have the patience or resources to commit to marketing programs that allow for both. So, agencies are tasked with producing “stuff” that will “get their name out ther…
 
Today’s guests are Nyasha and Reuben, founders of The Ascension Seed. Nyasha and Reuben are a couple who work together as The Ascension Seed to spread healing and unity consciousness to support collective liberation. They offer their work in service to the multidimensional manifestation of unconditional love and unity on Earth. They are passionate …
 
Welcome back to another episode of The Defiant Business Podcast! Today I'm talking with Eric Morse, founder of Ideal Career Coach. His story begins with wanting to become a medical doctor, however, he quickly realized that the life of a doctor is not for him so he transitioned to science. After 5 years, he changed careers to become a technical recr…
 
That’s right. A whole year. 167 episodes, and we’re still going strong. In fact, we’re just getting started. So, with a year under our belt it seemed like it was about time for an episode...about time. Literally. Because time is a precious commodity, and a key ingredient of stellar customer experiences.…
 
In this episode, we welcome Celia Fleischaker, Chief Marketing Officer at Verint, a nearly $1 billion publicly traded provider of customer engagement software used by 85% of fortune 100 companies and thousands of companies worldwide. Today, we will explore the blending of the CMO role and technology against the backdrop of new, powerful customer en…
 
It’s time to start treating students like customers. Historically, higher education hasn’t leveraged modern customer experience techniques to support students throughout their journeys. In this episode, Cindy Casper, the first insights strategy consultant in higher education, makes the case for taking a fresh look at students’ needs. Tune in to dis…
 
Despite countless billions of dollars spent, and decades of effort, healthcare still lags behind other industries when it comes to successfully using digital technologies to interact with its customers — the patients. The ongoing challenges created by the COVID-19 pandemic have resulted in rapid advances in digital health solutions and telehealth. …
 
In this episode, Elias has a chat with Gil Sommer, the VP of Product at Connatix, a company that helps publishers grow their business by delivering successful video experiences. Topics we discuss: What is video advertising? Why start using it? What is the key to success in video advertising? The future of video ads LinkedIn Gil Sommer: https://www.…
 
Paying bills certainly doesn’t top many people’s list of favorite things to do. At best it’s a hassle– at worst, it’s an extremely stressful exercise. You can take some of the pain away by offering payment solutions that make it as quick and easy for your customers to pay their bills as possible. Digital wallets do just that. They’re a convenient, …
 
The advantage of experience management (or "XM") is the holistic view of experience across the company. By leveraging customer and employee data together, companies can take their experience programs to the next level. But what companies are applying this practice and how’s it working out for them? Host Steve Walker welcomes Jennefer Pursifull, VP …
 
Darin Dawson is the Co-Founder and President of BombBomb, a Human-Centered Communication Platform that enables users to use simple, personal video messages to leverage their best asset – themselves! Darren leads all sales, marketing, customer success and product development at BombBomb, a fast-growing, Colorado-based software company. He's on a mis…
 
Learn about getting your customers to share their memorable moments, charging for brief emotions, and timing your audience as they read your legal disclaimers! Bite-Sized Delight From the Episode: • Selfies Can be Social - Find ways to gently remind people how to take an offline experience (like a sunset) into an online venue (#NaplesGrande Sunset …
 
It’s marketing day on the Unified-CXM Experience as we explore a gem of an advertising campaign. It’s packed with beautiful people, beautiful art, and beautiful cinematography. It’s a feast for the eyes and ears, and a great example of blending a historic past and a contemporary campaign to create a compelling brand experience. See the video here: …
 
The retail industry continues to navigate a complex, fast-moving and uncertain landscape and retailers have so much to consider right now. It seems all aspects of work are evolving, meaning it's hard to keep track of key trends and of course to actually change and improve them. And knowing what is actually going to make a difference is an important…
 
On today’s Marketing Monday, we're going to be talking about the concentric circles of trust and radical authenticity, and this ties to the question "Is Radical Authenticity Oversharing?" Radical Authenticity isn't about oversharing. It's not about leaving yourself open to every person who might hurt you in your vulnerability. Through increasing yo…
 
Nick, Ravi, and Arjun, architects and designers who have created some of the world's best known experiences. In this episode we will be talking about what it means to be a design guardian. Spend half and hour with Nick, Ravi, Arjun and our producer Dom. Unique insights, fun and laughter from the sunshine Emirate of Dubai. Check out our Youtube Chan…
 
Gordon Olson, CEO of Torii Industries, joins Timothy Keirnan for a discussion about a new design of tank-less water heater. Tank-less water heaters remove the need for a large water tank to be heated 24 hours a day for occasional hot water use. Besides being inefficient use of energy, traditional tank water heaters can fail catastrophically, and pr…
 
In business, your primary focus must be the value you provide to customers. Value is what makes people trade their money for a service or a product. My guest, Bob Burg, Hall of Fame Keynote Speaker and Bestselling Coauthor of “The Go-Giver" says "money is simply an echo of value. It's the thunder to values’ lightning." We dive deep into how compani…
 
Total agreement is overrated. Disagreements are good for us. They challenge the status quo and push the standards for improvement. After all, if you only talk to people who agree with you, how would you know when you are wrong? In this episode, I debate with Customer Experience critic Alex Mead, Chief Customer Service Experience Officer, about how …
 
The average marketing department has 91 martech point solutions. And I have yet to meet anyone who doesn’t think that number is too high? So, how did we get here? It’s not because we’re making bad decisions. But it might be that we’re approaching the decision-making process all wrong. In today’s episode we look at employee empowerment, the challeng…
 
Professor Moira Clark is a Professor of Strategic Marketing at Henley Business School in the UK. She is also the founder and director of the Henley Centre for Customer Management. In this episode Professor Clark explores the need to build back better post-pandemic CX and also the total lifetime value of customers. https://www.henley.ac.uk/people/pr…
 
Great business insights with a touch of humor, all put over in a clear, easy-to-understand way. Each week we discuss how you can gain and retain more customers and solve business problems. We look at the theory of how and why Customers make decisions and then break this down into practical actions you can take. Here is one review which we think sum…
 
This is the final post in my series titled – “Customer Experience Excellence – The Airbnb Way." This week we continue to journey through key concepts found in my 10 leadership books, as we finish our quick review of my book titled The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Throughout this se…
 
Today’s guest is Dave Ternier, Creator and Founder of Country of the Week. Members of COTW are provided with easy-to-use building blocks to explore a new country each week just as Dave and his family did. Gorgeous country profile sheets, coloring sheets, word searches, recommended videos and so much more. Learn more about Dave Ternier below: Websit…
 
Welcome back to another episode of The Defiant Business Podcast! Today I'm talking with Joe Mann, CEO of Insights and Outreach. Joe has always looked to do business in what he considers is the right way, with a deep sense of pride in his work and a sense of morality and ethics. In this episode, we're going to talk about the 3 step sales process tha…
 
We talk a lot about CXM on this podcast, which makes perfect sense — it is the “Unified-CXM Experience” podcast, after all. But it occurred to me recently that we might not be on the same page when it comes to understanding the nuances of CXM. So, in an effort to achieve total CXM harmony, we’re going back to basics today.…
 
In this episode of The Experience Strategy Podcast, we are joined by Mary Putman, Lead Digital Strategist for The Collaboratives at Stone Mantel. We discuss how The Collaboratives make learning and research an interactive and transformative experience. Unlike conferences which provide ideas, but rarely support integration into your real-life scenar…
 
Scale-ups tend to use a lot of Marketing Technology tools. They also have challenges of realizing constant growth. How do those 2 go together? In this episode, Elias has an interview with Simon Severino, CEO, and founder at Strategy Sprints. Simon has helped hundreds of scale-up companies (SaaS, software, and agencies) to realize revenue growth. To…
 
CX pros often need to provide ways for employees across the company to access data from their customer experience programs. This data should be easy to access and quick to interpret on a high level – no time to be downloading tabulated data and fiddling with it in Excel. Dashboards provide a way to aggregate data into a high-level, easy-to-read vie…
 
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