Telesales - Etiquette

Total Success Training

#Total Success Training #Podcasting Education

21:04

Step into the mysterious and visually stunning world of The Electric State as host Francesca Amiker takes you behind the scenes with the creative masterminds who brought Simon Stålenhag’s dystopian vision to life. In this premiere episode, directors Joe and Anthony Russo, stars Millie Bobby Brown and Chris Pratt, writers Christopher Markus and Stephen McFeely, and producers Angela Russo-Otstot and Chris Castaldi reveal how they transformed a haunting graphic novel into an epic cinematic experience. Watch The Electric State coming to Netflix on March 14th. Check out more from Netflix Podcasts . State Secrets: Inside the Making of The Electric State is produced by Netflix and Treefort Media.…

7年之前 11:00

MP3•单集首页

In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses the factors affecting telephone effectiveness. Factors include: - Being attentive - Respect - Distractions - Clarity and articulation - Environment - Subject matter

21集单集

Total Success Training

Telesales - Etiquette

Total Success Training

published 7年之前

MP3•单集首页

21集单集

#Total Success Training #Podcasting Education

所有剧集

Total Success Training

1
Telephone Skills - Managing Customer’s Expectations 10:55

7 years之前10:55

10:55

In this live podcast, Total Success’s Senior Trainer, Warren Wint is discusses managing customer’s expectations: Topics include: - Providing great service - How to express yourself - Deliver information in a clear, simple and effective way - Maintain strength of delivery - Construct language in a positive way…

Total Success Training

1
Assertiveness Skills - Motivation Strategies 11:08

7 years之前11:08

11:08

In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses how important it is to create a mental list of things that allows them to put things into perspective and what to do with the list. The list includes qualities and achievements and recognising these things and using them as confidence boosters.…

Total Success Training

1
Assertiveness Skills - Assertive Strategies 7:15

7 years之前7:15

7:15

In this live podcast, Total Success’s Senior Trainer, Warren Wint shows delegates how to: - State objectives in the positive - How to express yourself - Deliver information in a clear, simple and effective way - Maintain strength of delivery - Construct language in a positive way

Total Success Training

1
Assertiveness Skills - Body Language and Communication 18:55

7 years之前18:55

18:55

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about the two elements of assertive behaviour: - What it looks like – body language - How it comes across – vocally - This podcast also explores the different behaviours between - Aggressive, Passive and Assertive people and the quickest and easiest mechanisms to becoming assertive.…

Total Success Training

1
Appraisal Skills - Constructive Criticism pt. 2 6:44

7 years之前6:44

6:44

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about dialogue. Topics include: - Taking down barriers - Showing evidence back up points of view - Reacting accordingly to somebody’s performance - How to build a framework for future constructive criticisms that you want to build…

Total Success Training

1
Appraisal Skills - Benefits and Pitfalls 13:14

7 years之前13:14

13:14

In this live podcast, Total Success’s Senior Trainer, Warren Wint is demonstrating the purpose and benefits of the appraisal process. - Instilling the benefits to the appraisee’s - Influence and persuasion - Managing the process of communications - Selling the benefits of appraisals - Why appraisals fail - The main reasons for failure…

Total Success Training

1
Train the Trainer - Training Benefits 9:51

7 years之前9:51

9:51

In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses the benefits from training, how to be clear about the benefits, the benefit of investing in training and the operational and motivational benefits of training.

Total Success Training

1
Train the Trainer - Difficult Trainees 4:38

7 years之前4:38

4:38

In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses the different types of difficult individuals that can disrupt training such as: - The silent type - The monopoliser - The side tracker

Total Success Training

1
Time Management - Time Stealers 4:55

7 years之前4:55

4:55

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about daily time stealers that we allow to interrupt our time such as: - Phone calls - Personal visitors - Procrastination - Indecision

Total Success Training

1
Time Management - Priorities 5:22

7 years之前5:22

5:22

In this live podcast, Total Success’s Senior Trainer, Warren Wint identifies the difference between importance and urgency through using the time management matrix .

Total Success Training

1
Time Management - Daily Planner 6:58

7 years之前6:58

6:58

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about daily planning Topics include: - Diary control - Scheduling - Time management principles - Controlling your daily time

Total Success Training

1
Telesales - Objections 10:16

7 years之前10:16

10:16

In this live podcast, Total Success’s Senior Trainer, Warren Wint goes through the strategies of dealing with objections, including: - Changing tactics - Bypassing objections - Relying on and using your instinct - Pre-empting objection - Questioning the objection

Total Success Training

1
Telesales - Etiquette 11:00

7 years之前11:00

11:00

Total Success Training

1
Presentation Skills - Voice & Language 4:49

7 years之前4:49

4:49

In this live podcast, Total Success’s Senior Trainer, Warren Wint is giving critique to a delegate’s presentation and looks at the two area in terms of delivery: - Vocal Image - Body language Topics also covered include: - Valid content - Flow of ideas – concept - Quality and credibility - Conviction and competence - What audiences expect when you’re delivering information…

Total Success Training

1
Presentation Skills - Expression 5:03

7 years之前5:03