Customer Engagement and the Insurance Industry

Insurance Tomorrow

#Insurance Tomorrow #Allianz UK #Business Trends #Business

1:14:43

Artificial intelligence is evolving at an unprecedented pace—what does that mean for the future of technology, venture capital, business, and even our understanding of ourselves? Award-winning journalist and writer Anil Ananthaswamy joins us for our latest episode to discuss his latest book Why Machines Learn: The Elegant Math Behind Modern AI . Anil helps us explore the journey and many breakthroughs that have propelled machine learning from simple perceptrons to the sophisticated algorithms shaping today’s AI revolution, powering GPT and other models. The discussion aims to demystify some of the underlying mathematical concepts that power modern machine learning, to help everyone grasp this technology impacting our lives–even if your last math class was in high school. Anil walks us through the power of scaling laws, the shift from training to inference optimization, and the debate among AI’s pioneers about the road to AGI—should we be concerned, or are we still missing key pieces of the puzzle? The conversation also delves into AI’s philosophical implications—could understanding how machines learn help us better understand ourselves? And what challenges remain before AI systems can truly operate with agency? If you enjoy this episode, please subscribe and leave us a review on your favorite podcast platform. Sign up for our newsletter at techsurgepodcast.com for exclusive insights and updates on upcoming TechSurge Live Summits. Links: Read Why Machines Learn, Anil’s latest book on the math behind AI https://www.amazon.com/Why-Machines-Learn-Elegant-Behind/dp/0593185749 Learn more about Anil Ananthaswamy’s work and writing https://anilananthaswamy.com/ Watch Anil Ananthaswamy’s TED Talk on AI and intelligence https://www.ted.com/speakers/anil_ananthaswamy Discover the MIT Knight Science Journalism Fellowship that shaped Anil’s AI research https://ksj.mit.edu/ Understand the Perceptron, the foundation of neural networks https://en.wikipedia.org/wiki/Perceptron Read about the Perceptron Convergence Theorem and its significance https://www.nature.com/articles/323533a0…

7年之前 27:05

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Technology has really shaken up the customer experience. Products and services are available around the clock at the touch of a button, and customers are interacting with companies through chatbots on their smartphones. So what does this mean for customer expectations, how are they changing? And what opportunities and risks does this present for the insurance industry? In this episode of Insurance Tomorrow, hear from our experts on how companies are working to future proof their customer services. In this episode, host Nick Hewer talks to: Graham Gibson – Chief Claims Officer, Allianz UK and Chairman, Thatcham Research Heather Smith – Managing Director, LV= Direct Business Philip Graves – Consumer Psychologist, Associate at Frontier Economics and Author of Consumerology Insurance Tomorrow – A podcast brought to you by Allianz UK

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56集单集

Insurance Tomorrow

Customer Engagement and the Insurance Industry

Insurance Tomorrow

51 subscribers

published 7年之前

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See acast.com/privacy for privacy and opt-out information.

See omnystudio.com/listener for privacy information.

56集单集

#Insurance Tomorrow #Allianz UK #Business Trends #Business

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1
Underinsurance: The risks and realities for SMEs 23:49

15天之前23:49

23:49

In this episode, Vanessa Baffoe is joined by Alastair Blundell, head of general insurance at BIBA, and Alex Ktenidis, director of digital trading and legal at Allianz UK, to delve into the pressing issue of underinsurance among small to medium enterprises (SMEs). We cover: What underinsurance really means and the risks it poses to SMEs. The economic pressures facing SMEs, and how these impact underinsurance. How brokers and insurers can play a pivotal role in supporting clients. How emerging technologies can help combat underinsurance. Enjoyed this episode? Don’t forget to rate and review to help others find the Insurance Tomorrow podcast. And, if you’re not yet subscribed, tap the follow button so you don’t miss the latest episode. For more insights, articles and webinars on underinsurance and other key topics, head to the Allianz Knowledge Centre. See omnystudio.com/listener for privacy information.…

1
Back for 2025 with an exciting announcement 1:05

22天之前1:05

1:05

Welcome back to Insurance Tomorrow! We're kicking off 2025 with a new series and a brand new host, British journalist Vanessa Baffoe. Join Vanessa as she meets with industry experts to explore global business trends and developments, and their impact on the insurance sector. This season, we'll delve into pressing topics such as underinsurance, cyber security, and the key risks affecting businesses of all sizes. Ready to dive in? Hit the follow button so you never miss an episode. See omnystudio.com/listener for privacy information.…

1
Insurance Tomorrow: Best of 2024 18:37

11 weeks之前18:37

18:37

We look back at some of the most significant issues and global trends that we’ve discussed over the past year. We explore how these topics might affect the insurance industry now and in the future. Our host – Steph McGovern – covered everything from autonomous vehicles, the motivation parallels between sport and business, to the risks of lithium-ion batteries for businesses. See omnystudio.com/listener for privacy information.…

1
Helping businesses understand the risks of lithium-ion batteries 18:48

13 weeks之前18:48

18:48

Lithium-on batteries have become increasingly common in business and our everyday lives. Although fires caused by these batteries are relatively rare, they can be catastrophic. In this episode, we discover what lithium-ion batteries are, what the risks are, and what happens when lithium-ion batteries catch fire. Discussing how to handle these batteries and what the insurance implications are, our host - Steph McGovern - is joined by: Madeleine Cavanagh, Loss Control Engineering Technical Property Lead, Allianz UK Matt Humby, Senior Technical Consultant, Firechief Global See omnystudio.com/listener for privacy information.…

1
eCommerce and the implications for the insurance industry 19:55

23 weeks之前19:55

19:55

With the rapid development of eCommerce in the last five years, our latest episode looks at how businesses can keep up with new technology, supply chain disruption, and increasingly demanding customers and how insurers can help businesses stay secure as they evolve. We discuss the future of eCommerce and the next challenges this sector faces with our host - Steph McGovern - who is joined by: Sarah Murrow, CEO, Allianz Trade UK & Ireland Huw Evans, Head of Insurance at KPMG See omnystudio.com/listener for privacy information.…

1
How marginal gains can lead to Olympic Gold and business success 26:32

27 weeks之前26:32

26:32

In another special episode of Insurance Tomorrow, we look at how preparation and how marginal gains can lead to success, inside and outside of the sporting arena. As the proud partners of Team GB and ParalympicsGB, we thoroughly enjoyed talking to Jonny Riall, Head of Performance Services, ParalympicsGB and Helena Rowlands, Olympic and English rugby union player about the relationship between performance and results. See omnystudio.com/listener for privacy information.…

1
Working towards winning with Jody Cundy 28:53

35 weeks之前28:53

28:53

With the Olympic and Paralympic Games just a few weeks away, in this special episode of Insurance Tomorrow, we look at the parallels between sport and business life, and how resilience, marginal gains and thorough preparation can benefit a range of situations, from the trackside to the workplace. As the proud partners of Team GB and ParalympicsGB, we were delighted to welcome ParalympicsGB para cyclist Jody Cundy CBE to chat to our host, Steph McGovern, about his achievements. Jody has represented Great Britain at seven Summer Paralympics winning eight Gold, one Silver and three Bronze medals across swimming and cycling events. See omnystudio.com/listener for privacy information.…

1
Evolution of Products, Digitalisation and Customer Behaviours 19:11

39 weeks之前19:11

19:11

What do brokers need to know? What is it going to take to bring the insurance industry into a new era of trust, climate risk and changing customer behaviours? How can the industry make its products better, and provide cover the that people and companies need? We discuss the future of insurance products and how they will evolve in the next ten years and beyond with our host - Steph McGovern - who is joined by: Nick Hobbs, Chief Distribution Office, Allianz Commercial Huw Evans, Head of Insurance, KPMG See omnystudio.com/listener for privacy information.…

1
BIBA: What’s Next for Insurance? 21:19

43 weeks之前21:19

21:19

The BIBA conference has a well-earned reputation for showcasing the most influential and inspiring trends for our industry. In our BIBA special episode we discuss the future of customer experience, how brokers drive the insurance sector, and how things could change over the next decade. From personalisation of products to the digital journey our host - Steph McGovern - is joined by: Nadia Cote, MD, Allianz Commercial David Perry, CEO of FSB Insurance Service See omnystudio.com/listener for privacy information.…

1
Insuring self-driving cars 23:44

1 year之前23:44

23:44

Autonomous vehicles or self-driving cars are supposed to be just round the corner, but we’ve been saying this ever since the first episode of Insurance Tomorrow. They may seem like something from science fiction, but a few specialised examples could hit the roads in a few years time. The benefits and implication the technology could bring are huge, but so are the challenges for the insurance industry.. Our host - Steph McGovern - seeks to establish where are we and what are the issues with experts: Alexandra Wyard, Underwriting Director, Allianz Personal Tom Leggett, Vehicle Technology Manager at Thatcham Research See omnystudio.com/listener for privacy information.…

1
Insurance Tomorrow: Best of 2023 26:01

1 year之前26:01

26:01

In the last episode of Insurance Tomorrow for 2023, we look back at some of the most significant issues we have discussed over the past year, as we examine some of the most important global trends in the months and years to come and explore how they might affect the insurance industry. Our host - Steph McGovern - discussed the cost of living crisis, the skills shortage, artificial intelligence, and even recorded an episode live at the BIBA conference. See omnystudio.com/listener for privacy information.…

1
Delivering Net Zero and Sustainable Business 23:54

1 year之前23:54

23:54

In this episode we look at how the insurance industry can drive the transition to Net Zero, and the importance of ESG for Business. Net Zero is now a well-known phrase, but we ask how we can translate into it with urgency. It’s something Governments can push but business and the insurance industry can help change mindsets and processes. While the transition to net zero can appear like a huge long term task for firms just starting on their net zero journey, our host - Steph McGovern asks what practical things can insurance companies do now to have a positive impact on climate change. She is joined by: Jon Dudenay, Allianz Head of Mid Market Portfolio StearingAnna Valero is a Senior Policy Fellow at the LSE’s Centre for Economic PerformanceJo Goddard, Director, Green & Good Consulting See omnystudio.com/listener for privacy information.…

1
The Financial Literacy Gap For Insurance 18:01

1 year之前18:01

18:01

It seems we have a big problem with financial literacy in the UK. More young people struggle with simple calculations, and a recent survey for Allianz said even adding up basic change was an issue many struggle with. We explore what this means when it comes to buying insurance, why people are so bad at calculating risk, and whether it would help if financial education is changed in schools. To find out why there is a higher concentration of high financial literacy amongst the older generations, and more so for men, our host - Steph McGovern - is joined by: Patricia Pelayo Romero, an economist with Allianz John Jerrin, a Professor of Education and Social Statistics at UCL See omnystudio.com/listener for privacy information.…

1
AI in Insurance: Getting The Balance Right 21:47

1 year之前21:47

21:47

Over the past few months we've heard a lot about AI, or Artificial Intelligence. In this podcast we explain how AI can analyse data from various sources such as customer information, accident reports, and policy details. Discussing how AI can help the insurance industry by assessing the validity of claims, calculate payouts, and even detect fraudulent activities, our host - Steph McGovern - is joined by: Dave Carey, Managing Director, Mid-Market, Allianz Ben Gower, an Elixirr Partner See omnystudio.com/listener for privacy information.…

1
BIBA: How The Industry Looks Forward 27:54

2 years之前27:54