This podcast is a way for me to get my ideas and thoughts out. I am working in the InterContinental Hotel in Berlin as a part of the front office team. I will talk about my personal experience as apprentice and get into other topics as well.
…
continue reading
Insights are integral to the growth of your business. Those that are not collecting, analyzing and above all integrating consumer insights will fall behind competitors who are learning about how to better serve their customers. Every episode, we speak with an insights leader from one of the world’s leading brands to hear how they’re integrating consumer insights into strategy to move the business forward.
…
continue reading
As service professionals, our belief is that talking about love should not simply be relegated to the domain of music and art. We agree with the late, great Tina Turner when she sings What's Love Got To Do With It? Well, everything. In this Service Love podcast, you will experience conversations with hospitality professionals, including world class concierge, entrepreneurs, business owners and corporate executives around the world on how they express service love. Thank you for joining us in ...
…
continue reading
1
Translating Unstructured Data into Actionable Insights with Victoria Gnatoka, Customer Experience Product Manager at Expedia Group
30:13
By next year, 70 to 80% of all the data we receive will be unstructured. Is your organization prepared? In this episode, we are joined by Victoria Gnatoka, Customer Experience Product Manager at Expedia. Drawing on over 10 years of experience, she digs into how adopting an omnichannel approach can help obtain unstructured data that can be turned in…
…
continue reading
1
Embracing the Future of Insights with Bipul Markan, Head of Research and Insights MENA at Assembly Global
28:41
The world of insights is continuously expanding. But what does that mean for insights professionals? And what skills do you need to stay ahead as the industry evolves? In this episode, we dive deep into these topics with Bipul Markan, Head of Research and Insights MENA at Assembly Global. He encourages insights leaders to broaden their capabilities…
…
continue reading
Want to elevate your career in insights? Start thinking like a toddler. In this episode, we're joined by Sean McCullough, Sr. Brand Insights Manager for Coors Family of Brands, Imports, Economy, Non-Alc, & Whiskey at Molson Coors. Sean discusses how he takes inspiration from the world of insights and beyond to continuously cultivate his sense of cu…
…
continue reading
1
Going Beyond the Obvious with Tara Kenneway, Senior Brand Strategist and Insights Manager at T-Mobile
29:05
Insights isn’t a standalone discipline. The more you work in concert with other areas of the business, the more likely you are to deliver on consumers wants and needs. In this episode, we’re joined by Tara Kenneway, Senior Brand Strategist and Insights Manager at T-Mobile, as she explores how to build insightful brands through an interdisciplinary …
…
continue reading
David Speed - Artist, Street Artist, Podcasters https://www.davidspeed.uk/ JLR X LURA Lifestyle Privée Magazine - https://publuu.com/flip-book/link/9957804 Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram由Mary Steadman, Holly Stiel
…
continue reading
Join us for this Quarterly Review episode as host Thor Olof Philogène revisits some of the highlights from recent episodes, exploring the varied and rich perspectives of the brilliant insights leaders who’ve joined the podcast this quarter. Stay tuned for the next season of the Consumer Insights Podcast coming in August.…
…
continue reading
1
The Power of Asking the Right Questions with Jascina Simeon, Global Head of Consumer Insights and Customer Experience
31:20
“Are we asking the right questions? Are we asking the right people? Are we asking in the right context and at the right time?” In this episode, we are joined by Global Head of Consumer Insights and Customer Experience Jascina Simeon who firmly believes that consumers do know what they want, as long as insights professionals are asking the right que…
…
continue reading
How can you maximize the impact of your insights while working in an imperfect world? Bonnie Chiurazzi, Director of Market Insights at Glassdoor, joins us to share how her transition from CPG to tech has shaped her rigorous approach to market research. She also explores the best practices for leveraging research methodologies in real-world contexts…
…
continue reading
1
Becoming a Business Intelligence Expert with Nick Rich, Group VP Insights & Analytics, ex-InterContinental Hotels Group/Carlsberg
33:54
“Insights aren’t just for marketing. They’re for the whole business”. And that’s precisely why it’s essential to be a business intelligence expert. In this episode, Nick Rich, Group VP Insights & Analytics, ex-InterContinental Hotels Group/Carlsberg, shares the importance of building capabilities and competencies around problem-solving, developing …
…
continue reading
1
An Optimistic Outlook for Insights with Stephanie Hutchison, Principal Divisional Strategy Consultant at Health Care Service Corporation
26:23
Uncertainty or opportunity? It’s only a matter of perspective. Drawing upon a wealth of experience in leveraging secondary research foresights, Stephanie Hutchison, Principal Divisional Strategy Consultant at Health Care Service Corporation, joins us to explore the opportunities in the future of the insights industry and share how insights professi…
…
continue reading
D.O. Gibson - Canadian Rapper and Motivational Speaker JLR X LURA Lifestyle Privée Magazine - https://publuu.com/flip-book/link/9957804 Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram由Mary Steadman, Holly Stiel
…
continue reading
In a world where change is the only constant, adapting to a new normal falls short. Companies must anticipate the next normal to thrive, and insights are essential to achieve this. In this episode, Michael Nevski, Director, Global Insights at Visa, offers tangible strategies for insights leaders to help consumers navigate through economic stressors…
…
continue reading
1
Empathy, Humility, Action: Driving Change with Deepa Iyer, Sr. Director of Market Research and Data Science at Fossil Group
32:43
To work with insights is to drive change. And while driving change is always easier said than done, it’s far from impossible. In this episode, Deepa Iyer, Sr. Director of Market Research and Data Science at Fossil Group, shares how her rich career working both agency-side and brand-side has taught her how to drive insightful action through empathy,…
…
continue reading
Join us for this Quarterly Review episode as host Thor Olof Philogène revisits some of the highlights from recent episodes, exploring the varied and rich perspectives of the brilliant insights leaders who’ve joined the podcast this quarter.由Stravito
…
continue reading
1
Elevating Insights Through Continuous Learning with Victoria Ng, Director, Consumer Insights at Sodexo
27:56
A commitment to learning—whether through formal education or experience—opens doors to diverse opportunities and fresh perspectives. It fills gaps in understanding, fosters adaptability to emerging technologies, and is fundamental to uncovering transformative insights. In this episode, Victoria Ng, Director, Consumer Insights at Sodexo, shares how …
…
continue reading
Amy Finsilver is the General Manager at XV Beacon Hotel. JLR X LURA Lifestyle Privée Magazine - https://publuu.com/flip-book/link/9957804 Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel Linkedin由Mary Steadman, Holly Stiel
…
continue reading
1
From Fun Facts to Actionable Insights with Matt Thell, Global Strategy and Innovation Leader at General Mills
31:35
“Insights without actions are just fun facts.” But how do you ensure your insights translate into real-world impact? Generating insights without a practical application often limits their ability to leverage tangible results and meet business objectives. In this episode, Matt Thell, Global Strategy and Innovation Leader at General Mills, shares the…
…
continue reading
1
Transforming the Insights Function into a Must-Have with Deborah Walker, Director — Consumer Insights at The Michaels Companies, Inc.
27:27
Who exactly is your customer? More importantly, how do you know? A solid insights strategy powers better decisions, sharpens targeting, fuels innovation, and sets your organization up for success. But too often, insights are sidelined as a 'nice-to-have' function, stripping organizations of their competitive edge. Leveraging her extensive experienc…
…
continue reading
Diana Nelson is the Master of Hospitality. She was the Head of Sales at Four Seasons Residences, Head of Sales of Millenium Tower, 20+ year as Concierge at Grand Hyatt and Former President of Les Clefs D’Or, USA. JLR X LURA Lifestyle Privée Magazine - https://publuu.com/flip-book/link/9957804 Learn more about Stiel and Steadman Stiel and Steadman S…
…
continue reading
1
Exploring a New Era of Insights with Lorin Drake, Consumer Insights Strategist at Publix Super Markets
35:19
“There’s never been a better time to be an insights professional.” The variety of innovations in the insights world, from tech to methodologies, are creating unique opportunities for insights professionals – but also new challenges. In this episode, Lorin Drake, Consumer Insights Strategist at Publix Super Markets, shares wisdom and learnings from …
…
continue reading
1
Democratizing Insights to Drive Innovation with Shivani Shah, National Category and Shopper Insights Senior Manager at Church & Dwight
29:22
Innovation can stem from any member of your organization, and accessible insights can expedite your team's journey toward it. The democratization of insights leads to the integration of customer needs into all decision-making levels, paving the way for groundbreaking innovation. In today’s episode, Shivani Shah, National Category and Shopper Insigh…
…
continue reading
1
Pete Cohen - The People’s Coach Speaker, Podcaster, Bestselling Author TV Personality, Performance Coach
43:06
With over 30 years of experience in psychology and human behaviour, Pete Cohen, the People’s Coach, has changed thousands of lives for the better. Pete Cohen is a distinguished speaker and presenter. He is a motivational and performance coach to the corporate sector, as well coaching both individuals and teams. Pete is a highly successful author wi…
…
continue reading
In Part 2 of our 2023 Year in Review, host Thor Olof Philogène delves into more captivating moments and insights from this year's guests. Join us for our last 2023 episode as we wrap up an incredible year on The Consumer Insights Podcast.由Stravito
…
continue reading
1
Sarah Dandashy - Travel and Hospitality Expert & Best Selling Author "Hospitality From Within"
40:02
Sarah Dandashy is a Travel and Hospitality Expert, and Best Selling Author of "Hospitality From Within" With over 18 years of luxury hotel experience, Sarah is proud to have worked at some of the top hotels in the country--from The Peninsula, Four Seasons, Fairmont Hotels, and The London West Hollywood. For 15 of those years, Sarah was a hotel conc…
…
continue reading
2023 has been another year filled with valuable, thought-provoking, and insightful conversations on The Consumer Insights Podcast. Each guest brought their own unique perspective, sharing some of their best stories, advice, and experiences. In this special edition Year in Review episode, host Thor Olof Philogène, revisits some of the brightest gems…
…
continue reading
1
Measuring, Capturing and Paying Attention with Dr. Jonathan Stringfield, VP, Global Business Research and Marketing at Activision Blizzard
35:12
A successful advertising campaign is determined by its impact on consumer behavior. But how can you best measure that impact? Dr. Jonathan Stringfield, VP, Global Business Research and Marketing at Activision Blizzard, explores this question through innovations in attention measurement. With deep insights experience from the worlds of tech, media, …
…
continue reading
1
Adam Isrow - President, Hotel Operations of Wolff Urban Management and Co-founder of GoConcierge
37:11
Adam Isrow is the President, Hotel Operations of Wolff Urban Management and Co-founder of GoConcierge. Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel Linkedin Mary Steadman Lura Lifestyle Management Mary Steadman Linkedin Mary Steadman Instagram Stiel and S…
…
continue reading
Building brand loyalty is a team effort. But how do you get the whole team on board? And how do you make sure that everyone is rowing in the right direction? To achieve this, it’s necessary to ask the right questions, dig deeper into the true meaning of loyalty, and pay attention to the post-purchase experience. In this episode, Uzma Rauf, Founder …
…
continue reading
1
Where Psychology Meets Commerce: Data-Informed Decisions with Dr. Daron Sharps, Researcher at Pinterest
31:16
Quantitative data alone is not sufficient for informing successful business decisions. Dr. Daron Sharps, Researcher at Pinterest, says the best research she’s seen involves the rigorous integration of multiple methodologies and that great qualitative research can be the catalyst that takes quantitative data to its highest, most useful form. Pulling…
…
continue reading
Randy Santos is the Chief Concierge at Fairmont Doha and the current International President of Les Clefs d'Or. Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel Linkedin Mary Steadman Lura Lifestyle Management Mary Steadman Linkedin Mary Steadman Instagram St…
…
continue reading
1
Insights in Action: Driving Impact with Rachel Pruitt, Director of Enterprise Insights Capabilities at Target
26:51
If insights don’t translate to action and impact, do they really matter? On this episode, we speak with Rachel Pruitt, Director of Enterprise Insights Capabilities at Target about her passion for transforming data in a way that empowers people and business alike. You probably already have a lot of the skills you need to drive more impact; it’s just…
…
continue reading
Shujaat Khan is the Chef Concierge at Intercontinental Washington D.C. The Wharf. Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel Linkedin Mary Steadman Lura Lifestyle Management Mary Steadman Linkedin Mary Steadman Instagram Stiel and Steadman Service Solut…
…
continue reading
1
One-Size-Fits-All Fails: Jennie Lewis, Senior Manager of Customer Insights at Airship, on Mobile Personalization
32:26
Personalization is the key to business success in digital and physical realms across B2B and B2C. But not all types of personalization are useful. Jennie Lewis, Senior Manager, Customer Insights at Airship specializes in mobile experience and personalization. She shares why insights need to be translatable to stakeholders, actionable, and in the ma…
…
continue reading
What could you do with live, actionable insights directly from your audience at the very moment they see your content? Technology today makes it possible to gather, analyze and implement viewer feedback in real time, and these methodologies have the potential to bring greater depth and granularity to audience insights. We spoke with Steve Mushkin, …
…
continue reading
We’re surrounded by insights, both in and outside of work — it’s just a matter of knowing where to look for them. But once identified, how do you turn those insights into concrete action? And how can you ensure that those actions fuel growth? In this episode of the Consumer Insights Podcast, Thor is joined by Humayun Rashid, Consumer Insights Direc…
…
continue reading
1
Robert Marks - Chef Concierge San Diego Omni Hotel, Vice President of UICH International & Past President of Les Clefs d’Or USA
39:57
Robert Marks is the Chef Concierge at the San Diego Omni Hotel, Vice President of UICH International & Past President of Les Clefs d’Or USA. Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel Linkedin Mary Steadman Lura Lifestyle Management Mary Steadman Linked…
…
continue reading
1
Striking a Chord: How to Harmonize Consumer Needs and Business Impact with Märta Eriksson, Senior Manager, Consumer Insights & Analytics, at
25:18
Organizations exist because they solve problems for people. And solving those problems requires a deep understanding of the underlying needs, as well as the ability to translate them into business impact. Achieving this outcome requires a multitude of factors working together in harmony – and insights are the bridge that connects everything togethe…
…
continue reading
1
Grounding Insights in Reality with Simone Ballarini, Head of Consumer Insight & Business Development at Lavazza
29:19
True consumer insights are rare. To uncover them, you need a combination of logic, intuition, and expertise, as well as the determination to separate bias from truth. Leveraging multiple techniques and new technologies can help you triangulate to true insights that will lead to better decisions and propel the business forward.…
…
continue reading
1
Tom Wolfe - Chef Concierge & Director of Heritage at Fairmont San Francisco - Founder and Past President, Les Clefs d’Or USA, President, Northern California Concierge Association
37:38
Tom Wolfe is the Chef Concierge & Director of Heritage at Fairmont San Francisco and Founder and Past President, Les Clefs d’Or USA, President, Northern California Concierge Association. Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel Linkedin Mary Steadman …
…
continue reading
Maria Wittorp is the Chef Concierge at The Mark Hotel, New York. Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel Linkedin Mary Steadman Lura Lifestyle Management Mary Steadman Linkedin Mary Steadman Instagram Stiel and Steadman Service Solutions addresses th…
…
continue reading
1
The Creative Nature of Insights Work with Miranda Patton, Director of Strategic Insights at AT&T (LIVE)
33:01
Research is a creative art, but inefficiency can prevent that creativity from blossoming. In order to make time for the brainpower that leads to business impact, it’s essential to prioritize efficiency in your approach to insights work. In this first-ever live episode of The Consumer Insights Podcast recorded at IIeX North America 2023, Thor is joi…
…
continue reading
1
Achieving 3-Way-Win Outcomes with Emilia Simonin, Head of Global Market Intelligence at Moët Hennessy
30:18
You’re probably familiar with the idea of a “win-win” outcome, but what about a “win-win-win” outcome? Market and consumer insights play a central role in ensuring that consumers, retailers, and brands all win. In this episode of the Consumer Insights Podcast, Thor is joined by Emilia Simonin, Head of Global Market Intelligence at Moët Hennessy.…
…
continue reading
1
Lessons in B2B Customer Insights with Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs
43:24
What are the differences between B2B and B2C insights? And what can these two areas learn from each other? While group dynamics can add layers of complexity to B2B insights work, it all comes down to people at the end of the day. In this episode of The Consumer Insights Podcast, Thor is joined by Tzachi Ben-Sasson, Head of Global Voice of the Custo…
…
continue reading
1
Building Iconic Brands Through Predictive Social Intelligence with Andi Govindia, CEO & Co-Founder of Riviter
26:56
Strong brands build communities around their products; iconic brands build products for communities. But how do you identify and understand those communities? Social intelligence is a powerful tool to gain an understanding of your consumers that’s otherwise difficult to achieve through traditional research methods, and AI can help you make sense of…
…
continue reading
1
Building a Brighter, More Insightful Future with Kerry-Ellen Schwartz, Director of Consumer Insights - Predictive Intelligence & Platform In
30:59
Who will your consumers be 10 years from now? How will they change? How will they stay the same? Answering these questions isn’t easy, but combining insight, foresight, and empathy can take you a long way – no crystal ball needed. In this episode of The Consumer Insights Podcast, Thor is joined by Kerry-Ellen Schwartz, Director of Consumer Insights…
…
continue reading
1
Bridging the Gap Between Businesses and Consumers with Hemant Mehta, Author, Advisor, and Former Managing Director at Kantar
25:32
Are you actually solving your consumers’ problems? Or are you just solving the problems you think you should be solving? Impactful insights need context, and in order to create that context, you need to stay close to your consumers. In this episode of The Consumer Insights Podcast, Thor is joined by Hemant Mehta, an author, advisor, mentor, farmer,…
…
continue reading
1
Combining Human Expertise and Artificial Intelligence with Bhaskar Roy, Client Partner APAC at Fractal
27:57
The interfaces between insights teams and businesses are ever-evolving. But what role should artificial intelligence play in those dynamics? As an insights professional, you need to continue on a path of learning, relearning, and unlearning in order to stay relevant and to stay ahead. In this episode of The Consumer Insights Podcast, Thor is joined…
…
continue reading
1
How to Ask Power Questions with Joanna Dumont, VP of Strategy, Insights, and Innovation at Danone
34:30
Change is a constant in the world of insights. Advances in technology have transformed and continue to transform methodologies, data collection, analysis, and application of insights. But one thing that hasn’t changed are the fundamental questions you need to answer. To set yourself, your team, and your organization up for success, you need to ensu…
…
continue reading
Are you paying attention to who your customers are? Or are you only paying attention to what they are? While demographics have a purpose, they can’t give you a deep understanding of what really drives people. And that’s where the role of values comes in. In this episode of The Consumer Insights Podcast, Thor is joined by human values expert David A…
…
continue reading
1
The Value of “insights” and “Insights” with Greg Ambrose, VP of Consumer Marketing at Cineplex
31:22
Insights come in all shapes and sizes. Whether they’re big, small, or somewhere in between, there’s one thing that doesn’t change: the fundamental value they bring to businesses. What matters most are the outcomes they lead to and how they help to align organizations to move together in the right direction. In this episode of The Consumer Insights …
…
continue reading