Friendship develops from a chance meeting that reveals shared sense of purpose and multiple opportunities to lead positive change.
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Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketin ...
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Join our exploration of British communism (1917-1991). Listen in to unlikely conversations about the intersections of politics, scholarship and culture.
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How THIS Mindset Makes This Property Management Software Unlike Any Other... (With Paul Waldschmidt)
56:57
In this episode, we're joined by Paul Waldschmidt, CEO of Ownerrez. We talk all about the origin of Ownerrez, an engineering mindset, updates, growth, funding in our space and LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Paul Waldschmidt Ownerrez由The Business Blacksmith
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In this episode, we're joined by Kenny Bedwell of STR Insights to talk all things data, marketing, ops, finding the right properties and a TON more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kenny Bedwell STR Insights由The Business Blacksmith
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In this episode, the trio takes on trying to better define what it means to be a truly "professional" property manager or vacation rental manager. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell由The Business Blacksmith
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What Should Your Vacation Rental Business Do To Prevent Harmful Regulation? (With Scott Leggat)
51:27
In this episode, we chat with Scott Leggat who is the Director Government Affairs & Advocacy at Inhabit IQ. We dive into regulations, how to build the right local relationships, marketing, Scott's background and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Scott Leggat由The Business Blacksmith
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In this episode, the trio takes on the fundamentals of vacation rental business building and how it applies to building a winning organization. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell The Webinar: Conrad / Adam由The Business Blacksmith
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In this episode, we chat with Jeff Brown of IntelliHost on data, getting more traffic on Airbnb with testing, thumbnails, how to run tests and even more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jeff Brown IntelliHost由The Business Blacksmith
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In this episode, we chat with Dustin Abney of Portoro on his stunningly quick growth building his vacation rental mangement company to hundreds of units in just a few short years, trends, PMS platforms, building technology, what the future holds and a lot more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Portoro Dustin Abn…
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Welcoming All Travelers With Heart And Hospitality To Grow Your Vacation Rental Business (With Becky Large)
56:49
In this episode, we chat with Becky Large of Autism Travel Club on her movement to accept all travelers, why focusing on families with Autism can be not just be more 'welcoming' but also a driver of growth for your business too. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Becky Large Autism Travel Club…
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In this episode, we interview Wes Smithe of Direct Software on what it's really like to build a PMS, his unique takes on where we're heading, how change is creating opportunity for Direct and a lot more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Direct Software Wes Smithe…
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In this episode, we interview Tim Rosolio of Vrbo / Expedia Group on all things Vrbo, technology, tech debt, building towards the future, merchadising vacation rentals and a lot more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Tim Rosolio One Key由The Business Blacksmith
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Covering Everything That You Need To In Your Vacation Rental Property With The "Proper" Insurance (With Darren Pettyjohn)
55:01
In this episode, we interview Darren Pettyjohn from Proper Insurance on why they're the world-class insurance product for vacation rental homeowners, guests and property managers. Darren shares his journey of what's it's like to 'swim away' from the crowd, being the most expensive offering and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fas…
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In this episode, we interview Chris Walker from Direct Booking Tools about his current approach to building tech that works and delivers the outcome that all PMs and VRMs are looking for. Chris also shares his background and history by getting into and building a vacation rental business in Hilton Head, SC. Enjoy! ⭐️ Links & Show Notes Adam Norko S…
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In this episode, we interview Marcus Räder from Hostaway about tech, funding, building a winning PMS platform, what scaling means for the STR/Vacation rental industry, his song and a LOT more. You don't want to miss this one. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Marcus Räder Hostaway…
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In this episode, we interview Bryndee Barton from Loma Homes on her background in building long-term rentals, then working with her business partners into a brand-new short-term rental angle with designed + themed vacation homes. She breaks down why design and investing into an awesome guest experience is what has lead to the right outcomes for Lom…
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In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Stay. We talk about what touch points are missing from many PMs and hosts workflows, building happy guest experiences and more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Con…
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In this episode, we interview Deborah Labi of Have You Got / The Techsplained Series on growth, building understanding in the vacation rental space of tech + tools, her new business launching now and a lot more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Deborah Labi Have You Got Network The Techsplained Series…
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In this episode, we interview Eric Thibodeaux of Current Tides Vacation Rentals + Safer VRs about building a world-class vacation rental business that takes every stakeholder into account including guests, owners and our community. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Eric Thibodeaux Safer VRs Current Tides Vacation…
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Grading The Vacation Rental Industry Today: The Good, The Bad & The Ugly (With Steve Milo & Miriam Ramsey)
55:22
In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethics of our industry and a lot more. Editor's note: we had some minor audio issues with Miriam's file, but it doesn't take away from the great information shared. Enjoy! ⭐️ Links & Show …
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In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more! Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Matthew Loney Xplorie由The Business Blacksmith
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Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann)
57:54
In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jeff Ostermann Sweetwater…
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In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bottom' and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kimberly White Jeff Iloulian HostGPO由The Business Blacksmith
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In this episode, we interview with Kerri Gibson of Chalets Hygge. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kerri Gibson Chalets Hygge由The Business Blacksmith
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In this episode, we share what's happening with the next phase of The Art Of Hospitality, why our back catalog is down and other important life updates. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell由The Business Blacksmith
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Hospitality Is Life: How To Over-Deliver On Experience On The Small Things (With John Paladino)
53:39
In this episode, we interview with John Paladino from Small Batch Hats (our proud hat builder) and Milestone Meetings. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Small Batch Hats John Paladino Milestone Meetings由The Business Blacksmith
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Technology In Our Industry Is Not JUST About Software: Here Is Why (With Nils Erik Mattisson)
48:35
In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Minut Nils Erik Mattisson由The Business Blacksmith
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If Data Is Gold, Does That Make This Man The "Vacation Rental King Midas"? (With Jamie Lane)
57:43
In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jamie Lane Airdna 2024 Outlook Report Best Places to Invest in 2024 January Monthly Review…
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In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorly, scaling and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Ashley Ching Inhaven由The Business Blacksmith
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Making Vacation Rentals Even More Accessible To ALL People Is Good Business (With Adam Probolsky & Lorraine Woodward)
52:05
In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in the design of a vacation rental due to a physical, cognitive or other condition. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Lorraine (Berry) Woodward…
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ui#36 (live show) With Special Guest Brandon "Bigg B" Hickman.由Unlikely Intersections
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UI#35: The Self-Work Experiment. We explore leadership theory and discuss concepts that suggest nearly all improvement efforts, whether in business, health, or teamwork, begin and end with self-work. Through efforts targeted at interrogating and experimenting with our own mental models, we are able to achieve high levels of performance.…
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UI#34 Live with Special Guest: Dr. Srikumar Rao由Unlikely Intersections
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UI#33: The Reset由Unlikely Intersections
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UI#32 Live Show: Special Guest Tom Morris由Unlikely Intersections
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UI#31: What's Love Got to Do with It.由Unlikely Intersections
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Unlikely Intersections Live Show: Special Guest Garry Ridge由Unlikely Intersections
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UI#29: Antidotes to Hate由Unlikely Intersections
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UI#28: special guest Umbereen Nehal, MD由Unlikely Intersections
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Proximity and Perspective: Our take on how your understanding changes based on how close you are to the issue.由Unlikely Intersections
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UI#26: "Say It Skillfully" with Guest Molly Tschang Description: Join us with special guest Molly Tschang, Founder and CEO of Abella Consulting. Learn how she guides Senior Management to “win as one” and “say it skillfully.”由Unlikely Intersections
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UI#25: We start the new year with goals for the future, and begin with the understanding that we can start anew with every breath.
55:12
UI#25: We start the new year with goals for the future, and begin with the understanding that we can start anew with every breath.由Unlikely Intersections
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UI#24: Special guest: Ayse Birsel由Unlikely Intersections
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RHYTHM AND HARMONY: Burnout and mental health issues seem to be a massive challenge in the wake of Covid-19. We talk about our resiliency through concepts of rhythm and harmony rather than the elusive concept of work-life balance.由Unlikely Intersections
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RECONCILIATION IN THE 21st CENTURY: In countries outside the United States, the process of reconciliation has been successfully used to move forward from even atrocious events. We talk about the process and share perspectives on what might be holding us back in America.由Unlikely Intersections
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KEEP SHOWING UP: We commonly see great successes from particularly persistent people. We talk about the importance of exerting the discipline and stamina to keep showing up.由Unlikely Intersections
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WOMEN IN LEADERSHIP: In this episode we host Sally Helgesen, Premier Expert on Women’s Leadership, International Speaker, and author of seven best selling books including How Women Rise, The Female Vision, The Female Advantage, and The Web of Inclusion.由Unlikely Intersections
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UI#19: The Replay. We recap four of of most personal shows. Come join the conversation. Friendship, Identity Theft, Black Lives Do Matter and A Mile in My Friend’s Shoes.由Unlikely Intersections
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FACT-BASED CONVERSATION: In an era of misinformation and disinformation, creating conversations on a basis of fact gives us a path to productive interaction. We discuss our take on how we use facts to create new, shared realities that allow us to make progress together.由Unlikely Intersections
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HACKING UNCERTAINTY: We find ourselves at a moment in time where uncertainty is at an all-time high, but at the same time it is likely that there is more certainty today than there will be at any point in the future. We talk about how to navigate successfully despite the ambiguity.由Unlikely Intersections
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THE POWER OF SHARING POWER: Power is often viewed as a finite resource, leading to many maladaptive personal and organizational behaviors, most of which have the effect of restricting the flow of information. This discussion centers on the principle of converting power to an infinite resource by sharing it with all key stakeholders.…
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TRUST THE PROCESS: When outcome fixation dictates what we do, it is a setup for underperformance. We make a case for process focus as the most effective pathway to success.由Unlikely Intersections
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