最佳Technology Management播客 (2025)

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Ep. 345: “Bring All Your Ideas” – Integrating Workplace Cultures & Engaging Employee Experiences with Lisa Mitchell-Kastner of ISS Americas 19:56

4h ago19:56

19:56

Lisa Mitchell-Kastner is Head of People & Culture and CHRO at ISS Americas where she is passionate about enhancing workplace culture, leveraging technology tools to create an engaging employee experience. Mike Petrusky asks Lisa about her career journey from operations into HR and she shares her perspectives on current workplace trends, including t…

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Building Embodied Experience in the Arts and Design with Stephen Neely 52:50

4d ago52:50

52:50

In this episode of Tech in the Arts, Dr. Stephen Neely, associate professor at Carnegie Mellon University's School of Music, discusses eurhythmics, a century-old practice focusing on the bodily engagement of music, and extends these principles to modern interaction design. The conversation delves into the evolution of design practices and the need …

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No Good Targeting Options in Medical Billing Marketing? Do This 7:52

3d ago7:52

7:52

We've discussed the importance of strategy and targeting in particular in success in medical billing marketing. But what do you do if you don't have any good options? We'll discuss some scenarios you may find yourself in, as well as what you can do to solve this for successful lead generation campaigns.…

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Ep. 344: “Support That Emotional Intelligence” – Understanding Human Geography and the Power of Place with Tica Masuku of Spaceful 22:17

7d ago22:17

22:17

Tica Masuku is a Human Geographer and the Global Workplace Strategy Director at Spaceful where she is passionate about understanding the interrelatedness of the environment and the human condition. Mike Petrusky asks Tica to share insights from her training in human geography and her experiences helping clients manage their workplaces. They explore…

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Specific Medical Billing KPIs You Should Use 11:56

7d ago11:56

11:56

In a prior podcast we talked about how to develop medical billing KPIs. In this one, we'll get really detailed and walk through how to break down company and operational goals and put them into KPIs that you can track and improve upon. We'll also give you a framework for how to evaluate if a KPI you have developed or selected is good.…

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Improve Your RCM - Just Do It, Right? 9:36

12d ago9:36

9:36

Player: "How do we win more games, Coach?" Coach: "Score more points than the other team!" It is confusing, because sometimes these consultants' articles or vendor white papers are really detailed and seem like we should be learning something. But are they really actionable on how to improve your medical billing or just vague platitudes, and how ca…

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Can You Trust Data in Your PMS or EHR? 8:02

14d ago8:02

8:02

What does data integrity mean - basically can you trust the information in your system or systems? Medical billing data isn't complex, but if you can't trust the numbers, or worse your clients can't trust you because of your numbers, now what? Is this just a reporting problem or something much deeper? What practice management systems have a problem…

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Ep. 343: “Honing our Ability to Listen” – Facility Management Leadership and the Evolution of Workplace Experience with Christine Mueller of Capital Group 19:29

14d ago19:29

19:29

Christine Mueller is Vice President and Director of Office Services Operations & Engineering at Capital Group where she is passionate about creating excellence through coaching, strong relationships, and inspiring others to achieve their most challenging goals. Mike Petrusky asks Christine about her career journey and how she currently views the ro…

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How Develop RCM KPIs 11:48

19d ago11:48

11:48

If you want medical billing KPIs, how do you create them? We'll dive into whether you should use HFMA or MGMA or similar types of metrics. You'll be surprised at our approach, because it throws out conventional wisdom, but will result in much more success for your organization.

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Stop Expecting Miracles from Medical Billing AI 8:09

21d ago8:09

8:09

I'm a huge proponent of medical billing AI, RCM automation, and all things technology. But what are you hoping the technology will do...magic? We'll discuss what is are realistic expectations for medical billing technology, and a sustainable and realistic approach to implementing medical billing automation and AI.…

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Ep. 342: “Understand the Reality” – Shaping Experiences in the Workplace across Space, People, and Technology with David Dewane of Geniant 20:18

21d ago20:18

20:18

David Dewane is Chief Experience Officer for Physical Space at Geniant where he is passionate about exploring the intersection of space, people and technology in the workplace. Mike Petrusky asks David about understanding the needs and experiences of employees, the evolution of workplace design, and the role of technology in creating more effective…

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How to Handle Medical Billing Leads 8:22

26d ago8:22

8:22

Your marketing is working, yay! Medical billing leads are starting to come in and what do you do with them? This is solidly sales, but is critical to your success. We'll walk through a specific scenario recently encountered by one of our clients and tell you what specifically you should do maximize your changes of closing the deal.…

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Let's Talk: Streaming 2.0, the Music Industry, and Culture Shifts 37:15

26d ago37:15

37:15

How will Spotify’s new “Streaming 2.0” deal with Universal Music Group reshape the music industry? How have music streaming platforms impacted culture and its artists? In this “Let’s Talk” episode of AMT Lab’s Tech in the Arts podcast, Podcast Producer Jinghong Gong and Lead Researcher Ian Hawthorne discuss the latest headlines and newly released b…

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Are We in an AI Market Bubble? 5:55

28d ago5:55

5:55

There is so much investment in AI right now. Microsoft investing $80 billion, Google $75 billion - is this just real, just hype, or dare I say it...a bubble? We'll discuss how it relates to medical billing AI and what you should do.

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Ep. 341: “Find Meaning and Joy” – Building Innovative and Healthy Workplace Cultures with Jamie Woolf of Creativity Partners 18:32

28d ago18:32

18:32

Jamie Woolf is Co-Founder and CEO of Creativity Partners, a renowned innovation cultivator, speaker, and the first Director of Culture at Pixar Animation Studios where she has inspired thousands worldwide to embrace innovation as a catalyst for personal and organizational transformation. Mike Petrusky asks Jamie about her time at Pixar and they exp…

1
HBMA Innovation Conference: Should You Go 10:27

1M ago10:27

10:27

The annual HBMA Innovation Conference is next month. I'll discuss the sessions and speakers, as well as whether you should attend based on your goals.

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Superbowl AI Ads: Impressive Missteps 6:28

1M ago6:28

6:28

There were a couple ads for AI during the Superbowl from titans of technology. And both went really badly for different reasons. We'll discuss what happened and what it means for the use of AI in revenue cycle management.

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Ep. 340: “Begin with the End in Mind” – Creating Amazing Workplaces by Building Effective Relationships at Work with Todd Davis of FranklinCovey 24:34

1M ago24:34

24:34

Todd Davis is a Senior Consultant and Thought Leader, the former Chief People Officer at FranklinCovey, and author of the book “Get Better: 15 Proven Practices to Build Effective Relationships at Work”. Mike Petrusky asks Todd about the importance of understanding employees, creating engaging work environments, and the principles of effective leade…

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NEVER Use This Word in Medical Billing Marketing 7:32

1M ago7:32

7:32

Most medical billing companies find marketing and sales to be difficult. Part of this problem may be due to their messaging, which incorporates positioning and differentiation (or it should). But what happens when this is done badly? What words should you avoid using that will all but guarantee failure in the market? And what is the absolute #1 wor…

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The Future of Medical Billing AI: Agentic 10:08

1M ago10:08

10:08

AI is all the rage, but is the ecosystem is evolving incredibly rapidly. Generational AI was the hot subject, but where is this all going? We'll discuss what Agentic AI is and how it fits into medical billing and with other types of AI. Then tell you what you should be doing now.

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Ep. 339: “How Do We Turn It Around?” – Workplace Resilience, Creativity and Culture with Author Rex Miller 24:08

1M ago24:08

24:08

Rex Miller is a renowned expert in optimizing human and team performance, strategic foresight, and organizational transformation with a long history of serving the facility management and corporate real estate communities. Mike Petrusky asks Rex about their recent time together in Dallas at the IFMA / CoreNet North Texas Tech Symposium where they s…

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How To Set Your Medical Billing Marketing Budget 7:25

2M ago7:25

7:25

Oddly enough, I don't often get this question, but I should. People ask what we charge instead of asking... You'll have to listen to this podcast to find out what people should be asking. I'll walk you through a process that will help you set a marketing budget if you don't already have one. And help you figure out if the budget is the right one fo…

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#1 KPI for Acquiring an RCM Company 9:35

2M ago9:35

9:35

What are common KPIs for acquiring a medical billing company? Should you use them? What is the #1 KPI you should use in evaluating an RCM acquisition? In this podcast, we'll go through all of this and you'll get my closest kept secret for RCM M&A.

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Ep. 338: “Attract a Hybrid Workforce” – Creative Workplace Strategies and Innovative Design with Albert De Plazaola of Unispace 21:54

2M ago21:54

21:54

Albert De Plazaola is Senior Principal of Global Workplace Strategy at Unispace where he is passionate about design strategy, workplace strategy and change management with the intent to bring design thinking to solve business problems. Mike Petrusky asks about the opportunity FM and corporate real estate leaders have today to think differently abou…

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Social Media Marketing: A Good Investment? 7:13

2M ago7:13

7:13

Is social media marketing a good investment for medical billing companies? We'll talk about goals for this channel for marketing, whether it is likely to success, go through a specific example of a company dealing with this determination, what I recommended, and what you should do to determine if this is a good channel for your medical billing serv…

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Let's Talk: Tech Disruptions and New Policies in the Media Industry 18:37

2M ago18:37

18:37

As we step into a new year and new presidential administration, the media and technology landscape faces some significant shifts. While AI companies partner with major media outlets to train their models, social media platforms make changes that leave users in seeking decentralized platforms. In this Let’s Talk episode of the Tech in the Arts Podca…

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Medical Billing Pricing - Part 3 10:22

2M ago10:22

10:22

Part 3 of a comprehensive discussion around medical billing pricing, including pricing models, factors that influence pricing, trends, and forecasting future pricing. We even include some things rarely considered that are critical to pricing effectively and profitably. This is so long we needed to break it up into 3 parts. Spoiler - there will even…

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Ep. 337: “Calculate the Risks” – Communicate with Courage to Overcome Challenges in FM and the Workplace with Author Michelle Gladieux 20:38

2M ago20:38

20:38

Michelle Gladieux is President of Gladieux Consulting and Author of the book “Communicate with Courage: Taking Risks to Overcome the Four Hidden Challenges” where she focuses on leadership and communication, strategic planning facilitation, and building creative tools that yield personal and professional development. Mike Petrusky asks Michelle to …

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Low Priced RCM Clients - Are They Even Profitable? 7:19

2M ago7:19

7:19

Most medical billing companies do not look at profitability by client or by specialty. In this podcast we'll discuss an analysis I recently did for a client looking at both of these measures of profitability. The results were shocking and kind of appalling. Listen to find out how your RCM company might do this type of analysis and what to do when y…

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Medical Billing Pricing - Part 2 8:25

2M ago8:25

8:25

Part 2 of a comprehensive discussion around medical billing pricing, including pricing models, factors that influence pricing, trends, and forecasting future pricing. We even include some things rarely considered that are critical to pricing effectively and profitably. This is so long we needed to break it up into 3 parts.…

1
Ep. 336: “What Lies Ahead?” – AI’s Role in Solving Key Challenges in Facility Management with Dean Stanberry, SFP, CFM of the IFMA Global Board of Directors 21:36

2M ago21:36

21:36

Dean Stanberry, SFP, CFM is Immediate Past-Chair on the IFMA Global Board of Directors where he is passionate about applying his collective skills and experience toward advancing the FM profession. In early January, Mike Petrusky hosted Eptura’s first webinar of 2025 where he asked Dean about the findings in a recently released report from IFMA tit…

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Medical Billing Pricing - Part 1 7:52

2M ago7:52

7:52

The is a comprehensive discussion around medical billing pricing, including pricing models, factors that influence pricing, trends, and forecasting future pricing. We even include some things rarely considered that are critical to pricing effectively and profitably. This is so long we needed to break it up into 3 parts, this is Part 1.…

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Ep. 335: “Be Aware” – Disruptive Workplaces and Creating Future-Proof Work Environments with Tom Ryckaert of 2nRich & IFMA Belgium 20:10

2M ago20:10

20:10

Tom Ryckaert is Founder of consultancy & advisory firm 2nRich and the author of "Disruptive Workplaces: How to Create Your Sustainable & Future-Proof Work Environment". He has over 20 years of experience in the facility market and currently serves as a board member at IFMA Belgium where he leads innovation and technology initiatives for Belgium. Mi…

1
Marketing Offer Too Good to Be True 11:05

2M ago11:05

11:05

Marketing Offer Too Good to Be True

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Great Medical Billing Dashboards - Part 2 6:28

3M ago6:28

6:28

In our first part of this 3 part series, we discussed what dashboards are and when to make them. In this episode we'll get into the real nitty gritty details of what you need to do to make great RCM dashboards.

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Ep. 334: “Understand the Challenges” – Facility Management and CRE Tech Leadership in 2025 with Ed Buckley of TDIndustries 22:33

3M ago22:33

22:33

Ed Buckley is Vice President of Facilities Operations at TDIndustries in Dallas, TX where he is passionate about supporting his clients and serving his teams. Mike Petrusky asks Ed about the role of the FM and CRE leader in 2025 and they explore how the industry must continue to adapt to the changing nature of work and the built environment. Unders…

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Medical Billing Automation - Is It Legal with EHRs? 10:07

3M ago10:07

10:07

We recently did a podcast about whether EHR vendors stop you from doing medical billing automation to extract your data. One question was whether it was illegal to scrape data. In this podcast we do a real deep dive on legality and the contract language that may say you cannot extract data. Another question we hit is whether you can push data using…

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What Makes Great RCM Dashboards? 3:39

3M ago3:39

3:39

Why are RCM dashboards so rarely done well? With so few people giving highly positive ratings of them? It's not like medical billing dashboards are new. In this podcast we'll walk through what a dashboard, when you should create one, and start to break down what makes great reporting.

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Let's Talk: Makers, Buyers, and AI in the Marketplace 26:08

3M ago26:08

26:08

What are the latest AI-powered tools transforming the market for art and cultural goods? In this Let’s Talk episode of the Tech in the Arts podcast, AMT Lab’s Executive Director, Dr. Brett Ashley Crawford, and Lead Researcher, Ian Hawthorne, explore cutting-edge platforms like NALA, Blendbox, Spines, and Encore—and how these innovations are reshapi…

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