How Boston Responded to the COVID-19 Crisis

American Planning Association

Boston is currently a hot spot for the new coronavirus. Like many municipalities across the country, it's taking unprecedented action to respond to the challenges brought about by the pandemic. Brian Golden, director of the Boston Planning & Development Agency (BPDA), joins APA's Roberta Rewers to discuss many of these tactics, including new responsibilities taken on by the city's planning staff. Last month, the city partnered with the McChrystal Group — consultants who specialize in strategic remote crisis management — to review the city’s preparedness for emergency response to the coronavirus pandemic.

Golden explains the motivation behind their decision to seek out external assistance, and he breaks down exactly how the consultants helped the city structure their approach to the public health crisis during the last few weeks. Through this eye-opening discussion, planners and other city officials will learn best practices for strategic crisis management, and they'll get an insider look into one major city's operational pivot while dealing with a crisis of global proportions.