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内容由MRSM Productions and Michael Doherty提供。所有播客内容(包括剧集、图形和播客描述)均由 MRSM Productions and Michael Doherty 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal
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Mastering Appointment Scheduling and Team Communication in the Auto Repair Shop

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Manage episode 449049946 series 3606997
内容由MRSM Productions and Michael Doherty提供。所有播客内容(包括剧集、图形和播客描述)均由 MRSM Productions and Michael Doherty 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level.


In this episode, Michael Doherty explores the intricacies of appointment scheduling and team communication in automotive service shops. He stresses the importance of proactive scheduling, ensuring technicians have vehicles ready for them to maximize shop efficiency. Additionally, he highlights the value of making "service reservations" instead of appointments, creating a more premium experience for clients.

00:00 Appointment scheduling depends on technician availability.

04:52 Morning meetings impact scheduling, and communicate updates efficiently.

08:00 Fixed problem, and gained happy and thankful client.

11:50 Schedule notification for an upcoming waiter service appointment.

13:33 Extra services disrupt pre-scheduled waiter appointments.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

  continue reading

7集单集

Artwork
icon分享
 
Manage episode 449049946 series 3606997
内容由MRSM Productions and Michael Doherty提供。所有播客内容(包括剧集、图形和播客描述)均由 MRSM Productions and Michael Doherty 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level.


In this episode, Michael Doherty explores the intricacies of appointment scheduling and team communication in automotive service shops. He stresses the importance of proactive scheduling, ensuring technicians have vehicles ready for them to maximize shop efficiency. Additionally, he highlights the value of making "service reservations" instead of appointments, creating a more premium experience for clients.

00:00 Appointment scheduling depends on technician availability.

04:52 Morning meetings impact scheduling, and communicate updates efficiently.

08:00 Fixed problem, and gained happy and thankful client.

11:50 Schedule notification for an upcoming waiter service appointment.

13:33 Extra services disrupt pre-scheduled waiter appointments.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

  continue reading

7集单集

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