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Ep. 158: What Manufacturing Can Teach Us About Customer Service Operations
Manage episode 296139120 series 1435186
内容由Seth Adler提供。所有播客内容（包括剧集、图形和播客描述）均由 Seth Adler 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with Servicenow’s Industries Director, Manufacturing, Joe Mulrooney to discuss:
-The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)
-Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce
-What the answers and lessons learned from manufacturers and service employees who have matured some of these
-As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more
For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth.
100集单集
分享
Manage episode 296139120 series 1435186
内容由Seth Adler提供。所有播客内容（包括剧集、图形和播客描述）均由 Seth Adler 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with Servicenow’s Industries Director, Manufacturing, Joe Mulrooney to discuss:
-The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)
-Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce
-What the answers and lessons learned from manufacturers and service employees who have matured some of these
-As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more
For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth.
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The Jacaranda FM News team is based in Gauteng – but covers local and international news of the day, providing the latest developments online and on-air. News bulletins run from 5am to 7pm weekdays, and from 7am to 6pm on weekends and public holidays. Tune into Jacaranda FM, or log on to www.jacarandafm.com, for the news you need to know.. now.
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continue reading
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