Episode #11 - Customer Experience Principle #10 - Customer Journey Mapping - The Map Is Not Really The Point CX Club Podcast With Ian Williams podcast

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Episode #11 - Customer Experience Principle #10 - Customer Journey Mapping - the map is not really the point

4y ago 9:19

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内容由CX of M Radio提供。所有播客内容（包括剧集、图形和播客描述）均由 CX of M Radio 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Some organisations develop journey maps, pop them on the wall and then leave it at that. But the map isn't really the point of Customer Journey Mapping, it's just a byprroduct. So, what is the point?

… continue reading

12集单集

#MBA #Business #CX of M Radio #Customer Experience #CX Club #Cx Transformation

Artwork

Episode #11 - Customer Experience Principle #10 - Customer Journey Mapping - the map is not really the point

CX Club Podcast with Ian Williams

published 4y ago

分享

MP3•单集首页

内容由CX of M Radio提供。所有播客内容（包括剧集、图形和播客描述）均由 CX of M Radio 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Some organisations develop journey maps, pop them on the wall and then leave it at that. But the map isn't really the point of Customer Journey Mapping, it's just a byprroduct. So, what is the point?

… continue reading

12集单集

#MBA #Business #CX of M Radio #Customer Experience #CX Club #Cx Transformation

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